The Limes Surgery

I was disappointed with my recent phone call to Lyme’s Medical Surgery. When I asked who I was speaking to, the receptionist refused to give her name, which came across as unnecessarily rude and unhelpful, especially when patients are expected to provide personal details. The conversation felt curt at the start, although I tried to keep it polite and focused on my query. I was also told I would need to attend the surgery in person simply to change my address, despite the surgery using automated systems for other patient services. It feels inconsistent that patients can discuss sensitive medical matters through digital or phone systems, yet cannot update basic contact details in a more practical way. Overall, I found the experience frustrating and disappointing.

Received a message from GP, asking me to book an appointment. Called surgery straight away, to be told, no appointments available for a month, call back next month. Suspect it must be about tim CQC made a visit.

Waited two weeks for an e-consult appoint. Phone rang 3 times, then ended. Now what do I do, start all over again. This surgery is absolutely ridiculous.

I just had a call from a doctor at the surgery, re my depression. No complaints from me with this econsult service.

I rang approx 3 weeks ago and was told a doctor would call me back. THAT NEVER HAPPENED.

You wait nearly two hours on hold day after day to be told there are no appointments left , call again tomorrow. The staff are unhelpful and dismissive.

In a word a NIGHTMARE

I agree with the negative comment re receptionists. I hear back in the 60s doctors receptionists thought they had a doctorate. The Limes receptionists are like this. They should learn to do what they are there to do, and that is make appointments, and no dishing out medical advice. FULL STOP. They obviously need re-training to do their job properly.

This is the WORST surgery I've ever had the displeasure of belonging to. Some of these positive reviews have obviously been written by friends and family of people working at The Limes. You can NEVER get an appointment. Patients are told to ring at 8 am, yep you ring and it's engaged forever, but you keep trying and when you do get through all appointments are GONE. EConsult is useless too. You spend forever going through questions and then get nowhere!!!!!!!

This surgery should not even be entitled to that title, it has an absolutely horrific service, lack of patient care, and receptionists who think they are GP's. My mother has been trying to get an appointment for the last 2 weeks because she has had chronic tiredness, having been through Breast cancer, you can imagine she was very scared that it may have returned. Her breathing got so bad that after weeks of trying to get the help she so desperately needed, she admitted herself to A&E, where after a barrage of tests they discovered that she has likely suffered a mild heart attack. This could have obviously resulted in her death and the Limes surgery would absolutely be responsible for the lack of care or concern. I ABSOLUTELY DO NOT RECCOMMEND THIS GP FACILITY!!!!