Oxgate Gardens Surgery

Wonderful local surgery helpful staff excptional Doctors Unfair reviews below you can’t blame this surgery for failing hospitals Best surgery in NW

Absolute rubbish! This place is a real disgrace for the NHS, Its probably run by some incompetent with zero common sense and very poor management skills. Receptionists can’t be bother to organise the easiest task for you, they are ruth and in many cases clueless! Over the phone...every time you call you have to go through the same nonsense automated BS...to than follow other automated nonsense in order to talk to an human being which gives you more nonsense on top of the prerecorded ones...I’m totally furious, what a waste of public funds!

Staff are extremely rude and unhelpful they are too busy being arrogant to give or receive important information. Your wait MONTHS for a call from the doctor when your in crisis. Unprofessional and uncaring. One of the nurses there has a very bad attitude and does not like to be challenged when you don’t agree with what she is saying!

Reception staff are rude and unwelcoming, they do not greet you when you approach them. Never able to get an appointment told that you are put on triage for a doctor to call you back, antibiotics left at the reception to be picked up without checking you over to see if you actually do need them. So much for being responsible when handing out antibiotics. This surgery used to be great, I now feel I have to find a new surgery as this one clearly does not work for its patients.

I made an appointment to review my medication, earliest appointment was in three weeks. On the day had a thirty second meeting with the GP who clearly had not read my notes and gave contradictory information from previous GP. What a waste of time, fortunately I had the day off.

Sadly I have to write my experience as I think I'm not the only one. Im with this surgery for a long time, had only good experience but in the last half of the year or so its just going down. Can not get an appointment, only doctor calls you back if there is an emergency. I do not think its appropriate in health service, im calling regarding my health not about a lost luggage or something. So few weeks back, My 5 years old daughter got ill. Very high temperature, for days and days, rush on body. Of course, I had to take her to walk in clinic, but that was the virus season. When it didn't pass, and I got ill too, called gp. No appointment, doctor call you back-sounded on the line. Some doctor called back in 30 minutes, and hearing the symptoms he gave us 2 different time slots to the nurse. Yes, to the nurse! She did not listen as I was about to tell what happened from the beginning, as it was not my daughter's appointment but mine. (Started all with her, right?) Was aggressive, stopping me when I wanted to speak, then she came up with new symptoms she found, strawberry tong. I did not know where to put it, thought she is professional. Daughter got antibiotic, I got cream for my rush. 2 days later I couldn't get up, got to hospital with serious infections caused by Scarlet fever. 6 days in there, lots and lots of pain. Now that I'm out, I called them up with persisting pain, and the voice on the line sais - the doctor will call you back shortly...... I'm not blaming reception team, as they are always nice. But this system or luck of doctors is unacceptable.

Horrible staff on the telephone line. Long waiting for appointments, like mininum a month! No compassion for people in need and very unwelcoming experience overall.

I am very saddened to have to write a negative review. I find this practice approach shocking and have had health concerns and felt totally unsupportive by the GP. The doctor is fantastic on minor concerns but not if anything complicated where she quickly shifts you out her surgery but I’m speaking for myself. I find the receptionists approach shocking accept one and quite unfriendly. The manager approach is unbelievable and shockingly condescending and patronising and speaks to people as if they lack intellect I’ve never experienced being spoken to so rudely on the phone. There was one part time dr I respect. Who’s good but only working one day a week, so is not practicle. If you got basic health needs use this practice. I feel that the manager needs to be put into training how to communicate politely and treat patients with dignity and respect. Offering longer surgery hours so patients can get earlier appointments. Encourage drs to read new patient notes and if they struggle suggest a colleague to help indeed not let patient suffer as I have. I find the staff quite miserable and unfriendly and I need to be approached by positive people . I have been made upset me and basically left me to struggle with health concerns alone as the GP does seem disinterested about my health needs and let me struggle. I was with a doctor for 25 years and so caring and supportive it’s not the same comparison with this practice. I’ve registered elsewhere now as I no longer trust the doctor or have anything to do with my health needs. It’s a shame I could not write a positive review

I’m leaving this place it’s the worst I’ve seen , the Dr for the second time has rushed me looked like she wasn’t even interested in what I was saying or had to say . I spoke about one thing she is telling about vitamins which have nothing To do . I’ve lived in uk all my life never have I once come across this kind of behaviour it’s disgusting. Might aswell go private . Also she bases a lot of your problem with her on life . My dear if a babies skin keeps reacting better to do a skin test it’s not coming out of your pocket