Mains Medical Centre

I had a health care appointment today at Mains Health Centre.This is an outstanding NHS Health Care provider. We have full access to Drs, triage nursing staff, Pharmacy Clinc, reception staff, Phlebotomists and general manager support. With a recently updated telephone system installed a lot more user friendly and easier to contact heath care providers. We are very fortunate here in Erskine to have access to this outstanding NHS health care provider Mr Paul Echlin.

Recently had a major health scare and had to have major surgery. The results telling me there was a problem was on the 8th May and my Surgery took place on the 8th August. The care I received from the whole of the practice, both from the receptionists and the doctors was totally wonderful and nothing but helpful and kindness. Can’t thank them enough for the way they looked after me, under the very trying circumstances that the are all working under. Also couldn’t praise the hospital staff enough either

The receptionists bar Margaret and a couple others are rude, unhelpful, refuse to pass messages, won’t request a specific medication if you’ve run out and need it that day. A couple receptionists are down right unprofessional. Be more suited to prison wardens. They forget they are dealing with patients who are unwell..

Just before the pandemic hit I moved to the town next to Erskine where the clinic is based. I suffer from mental health problems and had asked if I could stay at the clinic but was told they were at capacity so I had to leave, which I understood. Due to the GP clinic in my new area not taking on new patients during the pandemic I was still technically registered at Mains Clinic and as I need a monthly prescription this meant I had to contact them to ask for this every few weeks. Every time I got in contact with them I would receive attitude from the receptionist, telling me this was the last prescription I was getting and asking why I hadn't left yet. A few months in I had a severe UTI (that I had waited to go away on its own as I didn't want to contact the clinic) and when I eventually phoned because I was in so much pain, the receptionist refused to let me speak to a nurse and told me to take a urine sample to a pharmacy, which I later found out was pointless as they don't test samples. Its gotten to a point where I'm that anxious to call that I've missed medication, and now I just get another family member to call for me because it makes me so anxious to call. Thankfully the ball is rolling and I should be moving clinics as soon as possible. The doctors/nurses have always been professional and friendly, its just a shame the receptionists feel the need to gatekeep medical care and huff down the phone.

I've been a patient here all my life and now that I am an adult, I make my own appointments. And dear God, it's worse than cancelling a contract with your mobile provider. It actually puts me off seeing the doctor because one receptionist is awful at her job. She is so rude and she always tells me to call back to get an appointment or a repeated prescription. I don't have all the time in the world to call at a time that suits her! I really think that the practise should be more advance and create some online booking system... This way I wouldn't need to deal with the receptionist and it'll lighten the load of her job. On the other hand, the doctors and nurses are great. They always listen to my concerns and solve them as best as they can.

Drs and nurses are always very helpful and supportive, however you need to get to them through the very abrupt and least helpful receptionist I have ever had to experience. She is so rude and definitely in the wrong job. Reading the other reviews I think we are all talking about the same person unfortunately I don’t know her name because all the other staff are great and very pleasant. To give even greater care I would be providing this member of staff some training in customer service.

Phoned to book an appointment and was told the earliest available was two weeks later. Two weeks!! I've had the misfortune of of having to deal with one particular individual on the reception desk previously, this individual has a less than satisfactory attitude and is on the whole unhelpful. Despite explaining that I was in pain, had exhausted my supply of prescribed medication from some weeks earlier I was asked "could you see a nurse instead?", my reply, "well maybe, can the nurse prescribe medication?". Her reply, "do you need both prescriptions", my reply, "I don't know I'm not a Doctor". I had explained earlier in the conversation that I was in pain. Complete waste of time - I ended the call. So, it's cost me £63 in total for a consultation with Push Doctor, I do at at least however have the necessary prescription for pain relief. If only the surgery would update their website with an email address, I could at least then complain to them directly.

Doctors and nursing staff are excellent. Most of the reception staff are very good. But there is one who could do with a crash course in customer service. She is definitely in the wrong job. If you feel bad when you go, she will bring you down even further. I dont believe I have ever seen her smile at anyone.

Great bunch of doctors and nursing staff. Difficult to get an appointment though. I have one next week,which will come almost 2 weeks after making it. Most reception staff are ok, but there is one who could be compared with a rotweiller, extremely unhelpful, you often feel worse after a call with her, this lady is definitely in the wrong job and wouls be more suited to back office, definitely not dealing with people who are not feeling well. Otherwise this is a good practice.