Cavendish Health Centre

Worst NHS gp

Thank you, Cavendish Centre !

Doctors are fantastic, couldnt be more helpful, caring or compassionate, the reception staff however are the worst people I have ever come across, total jobsworths, rude inconsiderate several times lied blatantly saying something had been done when it hadn't. If i could register with another centre I would purely becuase of the recption staff.

Have been with this practice for 10 years plus, and the service has slowly deteriorated. Recently I saw an improvement and understand the whole NHS is under strain so thought they had worked on improving things. Phoned up today to ask for my blood type (Ive had several blood tests in the past). First response was the receptionist laughed and said, Im not sure? Second response after putting me on hold was, maybe look on the internet? My response was of total disbelief and disgust... no professionalism or intelligence all.....I had to ask, is this actually a Doctors surgery??

I have been registered with this practice for over forty years and have always found the receptionists most heipful and the doctors and nurses extremely competent with the pathway of treatment options whether prescribed medication or referral to be exactly as needed.

Just spent several days over the last couple of months trying to sort out a discrepancy in a prescription for a patient for whom I collect medication. My last discussion was with Jill on Reception and over the last two days she has solved the problem - discovered where it first occurred and has now corrected the repeat prescription which is sent to Boots in Marylebone for collection. Jill was patient, helpful and despite the confusion of the last couple of months, was happy to go through everything with me and (hopefully!) the next collection will be correct. The waiting room was busy but she took time and used enormous patience and resilience to help me find a solution. Thank you Jill and Cavendish Health Centre.

Feeling really unwell and because of an important job assignment at the weekend, I called at 14.30 for a GP appointment the same day and the receptionist gave me given an appointment for 2 hours later- exactly what I needed. No fuss, no questions asked. Great service!

This surgery is let down by the rudest, most incompetent reception staff I have ever encountered. Not only do they not know what they are doing, the way they speak to and about patients is absolutely disgusting. I have personally witnessed them shouting at an elderly patient in the reception area - these people have absolutely no compassion and should not be allowed to work anywhere near vulnerable older people. I have no idea what your hiring practices are, but these people need to be fired immediately before further harm is done.