Brick Lane Surgery

My family have recently been treated awfully by this practice, this is due to an unhelpful and frankly unprofessional reception team. The receptionists "lost" my fathers prescription for 3 days before realising that they had not sent it to the pharmacy in the 1st place! 3days without medication, 3 days of going back and forth to various chemists which the reception team insisted it had been sent to and no apology whatsoever . If this was bad enough my father called the surgery to book a telephone consultation with the Dr and the receptionist booked him in for the next day ( a Friday ) from 9am. My father waited in all day and no call came. He called the surgery at 5pm and the receptionist said there was no record of the booking, me and my father could hear the reception team arguing with each other as to who was responsible, no one took responsibility and once again no apology for their incompetence. A booking was then made for the following Monday week, a wait of 10 days. Since then my father has been rushed to the National Hospital for Neurology and Neurosurgery for an major surgery on a blood clot on the brain!