Battlefield Road Surgery

This surgery has been exemplary in its practice since I moved here ten years ago. Now in my seventies, I find I need support, advice and treatment more than was the case in my younger years. These I have always received from everyone - doctors nurses, and the reception staff. I have never had to wait more than three days for a telephone consultation - usually a lot less. For a face-to-face one it's been about a week at the most. Referrals have been timely and I have always had a sense that the hospital specialists and the GP practice work as a team.

I have just recently moved to the area and.I found all the staff very professional and caring.I.have even had a face to face consultation with GP.I hadn't had a face to face consultation since 2019 with my previous GP.

Last week I went to collect a letter from GP practice. I asked the friendly receptionist if someone could assess my ear as I felt I had an ear infection. Straight away, the receptionist arranged for Nurse Laura to assess me. Laura was professional, caring and friendly. Any time I have phoned Battlefield practice my call is answered quickly by the friendly and helpful receptionists. Thank you all for being an excellent practice with professional, caring and friendly staff. Keep up the excellent service that you all provide. Many thanks, Ruth

The reception staff and the manager at the practice do not know how to talk to people in a repectful manner. The way in which I and many other ive spoken to have be talked to is beyond unexectable. Your gp surgery is meant to offer you care and help, not talk down to you and belittle you every time you call. I know realky dont want to call this surgery as it is so horrible. Shocking way to concuct themselves.

Been at this surgery for decades. Constantly been misdiagnosed, dismissed incorrectly, wrong prescriptions being issued, being fed incorrect info, constant mess ups (putting it nicely) by reception and GPs and no one takes accountability. Receptionists just blame GPs even if they're at fault. Doesn't seem like a team. You just get excuses rather than apologising and admitting they made a mistake and improving the issues the have. And the worst is the manager who is a vile, horrid, and unprofessional man who gaslights, and when you call him out on it (the first time I complained after decades of putting up with incompetence) you get a letter saying you've been deregistered from the surgery. Talk about abuse of power.

Incompetent Drs, receptionists (one is particularly rude) and a disgusting manager who really has no management capabilities at all and is a horrible person. Constantly being messed about and sent in circles, have to do their job for them and chase things up. Constantly been misdiagnosed and dismissed.

Awful surgery with awful staff

Dark, dingy depressing environment not conducive to my mental health. One receptionist in particular was very rude and demeaning. Seems to have a particular attitude problem. Doctors very nice indeed. Young nurse said some very inappropriate, unhelpful and upsetting comments on visits. Needs more training in how to deal with mental illness and eating disorders and autism.

I find the surgery adequate and handy and have been treated well by the resident doctors and nurses. But I find the older receptionist a short lady with bobbed greyish hair and glasses in there quite abrupt and unfriendly as If I am an inconvenience for her. I am not looking for preferential treatment but the doctors surgery is the last place you should feel like a statistic, perhaps she would be better in a tax office. Not looking to get people sacked or in trouble that’s all.