Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Ashtead Hospital
2023-01-05
Person
3
5
0
Written by a private patient
Written by a private patient 5th January 2023
Following a recommendation contact was made with Prof. Khan and his team for my operation but I have to say I feel extremely let down by the pre and post operation consultations and administration team. I was paying as a private patient and paid over £9,000 for the operation and 24 month follow up package.
From the very first telephone consultation which was scheduled for a 6pm telephone consult, and this not showing on Prof. Khan schedule, so no call received, pre-op appointments made for the wrong timeline and having to be changed with 24hrs notice, which is les than convenient when the hospital is more than an hour away, to all follow up consultants that should have but haven’t happened. I am now 25 weeks post op and have not spoken with Prof. Khan at all! Initially a follow up was booked for 2 weeks post op but they changed it, as too soon and then rescheduled for 19th September which I cancelled as it was the Queens funereal. This has never been rearranged by them, but I have received 2 letters via their web portal addressed to me, but containing information not relating to me, which is a total breach in confidentiality. Then this week out of the blue I received a voicemail from them, I responded by text and left a voice message stating I can’t talk at work and to call after 5pm, but the next day a very rude aggressive lady called in the middle of the day and when I tried to explain that I couldn’t talk and had message to this effect she became aggressive and rude. This has proved to be a very expensive operation with 0 follow up by the Consultative team.
On a separate note the nursing staff on the day of my operation and for my overnight stay were fantastic and first rate shame the Consultant and his administrative team aren’t.
Ashtead Hospital
2022-12-20
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 20th December 2022
Very kind staff, from reception to nursing staff.
Ashtead Hospital
2022-12-15
Person
5
5
0
Written by a private patient
Written by a private patient 15th December 2022
Ashtead Hospital
2022-05-13
Person
5
5
0
Written by a private patient
Written by a private patient 13th May 2022
Ashtead have been great during my care. The hospital is well run at the front desk, clean and modern with comfy seats too! Organisation of consultations and surgery were prompt and communications friendly. During my daycase, I was quickly shown to my clean and tidy private bedroom which was relaxed and spacious. Soon after I was shown an extensive menu for a hospital. I was a little sad I did not stay for dinner and breakfast after finishing my sandwich and pot of tea that came with a side salad and crisps. The food is excellent and delivered to your room as soon as you are awake and comfy. Little elements like the leg compression machine made for a comfier stay. All nurses were friendly and efficient, popping in often to check up on me and carry out tasks. I was offered the choice to stay overnight if I was not comfortable or ready to go home, I chose to go home but it is such a breath of fresh air to be given the choice. I was discharged with a little tote bag holding a health pack with all documents and postcare leaflets I needed. Thoroughly recommend this hospital. Made everything stress free during a painful time.
Ashtead Hospital
2022-04-21
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 21st April 2022
The reception staff, nurses, Drs and porters were all highly attentive and mindful on the day of my surgery. They understood my fears and tended to my anxiety post-surgery, checking on me every couple of hours as I stayed overnight. I will most definitely request Ashstead if I ever need surgery again! Thank you to everyone who cared for me!
Ashtead Hospital
2022-03-11
Person
4
5
0
Written by a private patient
Written by a private patient 11th March 2022
I was only an outpatient seeing Mr Little for short appointments so dont feel able to comment further
Ashtead Hospital
2022-02-12
Person
5
5
0
Written by a private patient
Written by a private patient 12th February 2022
Very efficient and welcoming
Ashtead Hospital
2022-02-01
Person
5
5
0
Written by a private patient
Written by a private patient 1st February 2022
Everything I experienced from the coffee and sandwiches to the cleanliness of the room I was in were excellent. All the staff were helpful ,professional and caring.
Ashtead Hospital
2022-02-01
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 1st February 2022
I have been here many times very clean and staff most caring
Ashtead Hospital
2022-01-18
Person
5
5
0
Written by a private patient
Written by a private patient 18th January 2022
The nursing and hospital staff were brilliant throughout my hospital stay and I was very happy with my treatment. Everything was excellent.