Bupa Dental Care Bramhall

This used to be a good practise but the customer service has nose dived significantly. Repeatedly booked me in only to call closer to the time on several occasions to advise the dentist didn’t work on the day / time they’d booked me in for?! Wasted time to attend an appointment for treatment - after this appointment was also rescheduled at short notice despite it being booked several weeks in advance - only to be told ‘sorry I won’t be doing that treatment today’ because reception had not made the appropriate notes?! Did not think to communicate with other staff to clear this up - no thought whatsoever to me as the patient. The pandemic was blamed - local, and very busy, GPs and other health services don’t seem to have a problem efficiently delivering efficient care. I hope they get their basic process and internal communication sorted, it’s a shame for the good dentists there.

My experience with the reception, dentist and dental assistant was remarkable - Siara, Sharon and Val all went out of their way to ensure I was dealt with professionally and with care - they are an asset to your surgery

very professional and helpful