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Written by a NHS patient
11th May 2024


First, I would like to say that this is one of the most attractive hospitals I have been to. It might seem an odd thing to say, especially about a hospital, but the majestic blossom trees and cosy courtyards made a huge difference to my mood on an otherwise acutely stressful day. It probably helped that one of my special interests is birds and I saw a big fat wood pigeon feasting on the blossom while a brazen magpie wobbled on a nearby branch, yelling at it. Before my visit here, I had a pre-op phonecall where I informed the nurse that I have sensitivities to sound, light, and unfamiliar social situations which can sometimes culminate in high levels of stress and me going non-verbal. On the day, I believe I was given my own room to mitigate these issues. This very much helped me to self-regulate that morning. I was also seen very quickly on the day, the importance of which can't be overstated. Every single person I spoke to in the short time I was here was wonderful, not the least of whom was the nurse who patiently took my details despite an interruption by my surgeon followed almost immediately by another from the anaesthetist. I can't remember the nurse's name, unfortunately, but I do remember talking to her about mother tongues and old languages, particularly Cymraeg and Urdu. We talked about the loss of culture through the dwindling of such languages through the generations. It might seem only a little thing to some, but this meaningful conversation really helped to ground me on the day, helping me to keep a level head while giving me lots of food for thought in the future. These great grounds and stellar staff gave me an excellent experience on what could have been a seriously stressful day.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe