The Royal London Hospital

The Royal London Hospital 2013-07-30 Person 4 5 0

I have spent 23 weeks in the last 18 months in the Royal London. I must stress that my ratings apply to the time I spent on Ward 13D (20 weeks). During my time on this ward I received the most amazing care by the nurses and my whole surgical team. They could not do enough for me and there knowledge and understanding of my condition were second to none. I felt completely safe during my numerous admissions and each time I returned it was like going home to old friends. I really cannot rate this ward highly enough and would have absolutely no hesitation in recommending anyone to this ward and my amazing team. If I ever have the misfortune to have to return to hospital I will fight tooth and nail to be readmitted to this ward like I had to when I was put on Ward 3D (see below). I was also admitted to A&E twice and I cannot fault my care there either. I cannot rate my doctors and consultant highly enough. My consultant (Mr Bhattacharya) is the most amazing man. All I can say is, if you are under his care and are fortunate to have him operate on you like I did, then you really are in the safest pair of hands. My after care in the HPB outpatients clinic was second to none as well and my HPB Nurse Specialist (Jake McGhie) went above and beyond. She even went as far as to give me her personal mobile number and said to contact her anytime which I did have to do on a couple of occasions. Nothing was too much trouble for her. Unfortunately, I had the misfortune of spending 3 weeks on Ward 3D where my stay was the worse I have ever received at the Royal London. The staff were rude and I felt racist (I am Female, White English). I was put on a morphine pump after my operation and the night after my operation my pump ran out and it took 6 hours for someone to change it. Despite my many requests to have it changed and my obvious pain, I was fobbed off by an awful agency nurse who had the nerve to say she didn't think I was that bad and she didn't know how to change the pump. When I asked why did she not try and find someone who could she tried to put all the blame on me and said as I wasn't making much of a fuss she didn't think I was that bad. When I challenged her and said so because I wasn't screaming the ward down you chose not to do anything about it and I would have thought with her being a nurse (I use that term loosely for her) surely she would understand if a patient is on a morphine pump it is for a very good reason, like they are in a lot of pain. She basically called me a liar and kept saying she didn't know how to change it so it was tough. I often had to tell the nurses how to change my morphine pump as they did not know how to do it or if it went wrong (like getting an air bubble) the little tricks on how to rectify it. On many occasions I did try to help them out they were often very rude and hostile and made me feel like I didn't know what I was talking about because I wasn't a nurse. When I tried to explain that I had spent many weeks in hospital and had become quite adapt to my care, this seemed to piss them off even more. It took my consultant to have a word with the Sister in charge of the ward to convince them I wasn't like the usual patients they dealt with (3D is a short term stay ward) and I had been admitted several times and understood my condition and treatment well. He had to do this after finding me in floods of tears one day after being ignored (again) for the whole day. No-one had even said good morning too me, this used to happen a lot. I am not a troublemaker or an attention seeker and asked for help very little but when I did it was a real effort. My husband tried extremely hard during my stay to get me moved up to Ward 13D but again the nurses kept telling the bed manager I would be going home the next day so they wouldn't move me, even though I ended up spending 3 weeks on there. I feel 13D should be used as a blueprint on how to run a hospital ward. Amazing staff, amazing doctors, even the cleaners got to know me really well and always treated me with the up most respect and dignity.

The Royal London Hospital 2013-03-25 Person 4 5 0

The new building is Amazing. The nursing staff were helpful and caring even if it was the middle of the night

The Royal London Hospital 2013-02-27 Person 5 5 0

great.

The Royal London Hospital 2013-02-08 Person 4 5 0

Waiting times for clinics at the Royal London Hospital are always long, which is especially difficult with small children. The toys on offer are always very limited and it can be hard to keep children entertained. More should be done to improve punctuality of appointments and to make the waiting area more engaging and entertaining.. Also, seating is always limited, as every patient is accompanied by at least one parent & siblings in a lot of cases.

The Royal London Hospital 2013-02-06 Person 4 5 0

I was absolutely dreading this visit as I had visited the old hospital a year ago and did not enjoy the experience.my son came in for a minor surgery and on getting to reception we were taken in within 10minutes and shown in a private room! I was really pleased with this because when my son came out from the anasthetic he was given last year he screamed a lot and even though he had a much better experience this time I was less anxious about handling him in a private room compared to when we were in a shared ward last time with less privacy. The nurses were very genuinely friendly and courteous and caring! I really think the new work environment not only makes the patients/carers happier but even the staff too! Overall a pleasant experience. I am actually looking forward to our next visit!

The Royal London Hospital 2013-02-05 Person 4 5 0

Ward 7D was great, the nursing staff were fantastic, very helpful, very knowledgeable. We felt very confident in their ability and they were very caring towards our daughter. The surroundings were very pleasant compared to many other hospitals we have been in , and certainly a huge improvement on the old Royal London. Nice and bright and airy. However, as a parent who can not leave our daughter unattended whilst in hospital it is nearly impossible to get food and drinks unless you bring it all in with you. The Canteen is miles away and the Ward Kitchen is a poor excuse, particularly if you have to stay in for a long time. It is more like a broom cupboard well out of the way! Although there is a sink and tap, no washing up liquid, cleaning items etc. Again when it is unsafe to leave your child unattended, ie they may try to climb out of their cot, it is not easy to ask nurses for help as they are already extremely busy, let alone whilst you pop and microwave your food! The Canteen is nice though - just very far from some wards. The lifts are very small when you have a buggy and overnight bags. They end up being very crowded. A big hospital would surely justify some decent lifts! Lots of doors in the hospital, that are not automatic, very problematic for nurses bringing back patients from operating theatre on hospital beds. As a parent i Had to to stand and open doors so they could get through with my daughter. Overall nice hospital, lets hope it stays that way. Many thanks

The Royal London Hospital 2013-01-25 Person 4 5 0

We were rushed to royal london as an overnight emergency with our newborn son. During both the original diagnosis phase, the subsequent operation and now the check-ups the hospital and the staff have been amazing to us. Difficult to see how our son could have reveived much better care.

The Royal London Hospital 2013-01-16 Person 4 5 0

The care was great I would recommend this hospital to parents with sick children the facilities are fantastic, and the service is brilliant 10/10.

The Royal London Hospital 2013-01-09 Person 4 5 0

Children's clinic was busy today but plenty of books on hand to keep our son entertained during the long wait. Nice waiting area too, lots of colours, happier environment for children. Only thing I had a teencey problem with was the toilets downstairs, I appreciate it's a busy hospital and it can't be checked every minute, but there was paper all over the floor and it generally looked a bit grim. However, in the grand scheme of things it was a small problem, and our second visit to this hospital was as pleasant as such a thing can be!

The Royal London Hospital 2011-02-28 Person 3 5 0

Once being understood why you are there I fa- either be treated really badly, or really well... but the level of physical ssuh as in view of the plastic surgeons, they really knew what they were dealing with, never hid any negative problems that occured, and produced great, great results in surgery, the aftercare was superb, and the preparation for surgery was efficient. I would recommend the plqstic surgeons of the royal London to anyone who needed extensive burn treatment.