King George Hospital

King George Hospital 2024-06-12 Person 5 5 0

Above and beyond. Everyone was really kind and helpful from the security guards to the ambulance crew and all the medical staff. Thank you so much special thanks to Sophie the paramedic. Simone & Michael

Needed to check GP was correct as it wasn’t and had to come back next day to get it changed as couldn’t get to speak to someone on the phone who could sort it.

King George Hospital 2024-06-11 Person 5 5 0

An attentive young lady, punctual and efficient. Explaining everything very clearly very encouraging

Everything was fine

King George Hospital 2024-06-11 Person 1 5 0

Date: 04/06/24 -05/06/24 from 5pm to 11.30am I spent 18 hours in A & E, I have no idea why this Unit is called emergency as no emergency treatments were given to me in this Unit, I was going through a severe pain after a surgery and i was shivering as I couldn't bear the pain, however, i was not treated immediately and once inquired by my care taker the answer was there are other patients waiting before me. This is where the meaning of "Emergency " was lost. Of course there would be other patients, but when someone is in a severe pain, crying helplessly, shivering n fainting, isnt that has to prirotised? We saw so much of maladministration in this Unit during this 18 hours, Staff was scolding patients arrogantly, putting their frustration on patients. No empathy at all. Drs were calling patients name numerous times to CDU even after they had already being transferred to other sides. Even we could remember just by waiting there where each n every patient was but they had no clue. People in the reception was so cold n irresponsible . Once I was almost fainted n my care taker was not around the response of the receptionist was to walk in to the ward alone. I have no idea how a Great Britain National Health Service Employees behave as if they are from an under developed remote island. No sense of responsibility, no sense of empathy, no sense of professionalism.

As per to the information we got, there 98 admissions and only 2 drs were available at night.But still as an experienced professional, i still believe you all could have attended to patients in real emergencies more faster while properly communicating other patients why they ll have to wait more. Check the CCTV cameras of the CDU on 05th June around 9.30am to 10.30am. Drs were talking, all the seats were empty but once inquired about the delay response was they are busy and no enough room.

King George Hospital 2024-06-11 Person 4 5 0

The one star is because I received my letter with all the information of who I was seeing and where I was going, times etc was received the day after my appointment - uploading it on the NHS would of been much more beneficial

On the day I was left in the waiting room for over an hour past my appointment time. There was no communication about the waiting times or doctors running behind schedule. Just a simple message on the tv/monitor in the waiting room would have helped keep patients informed of the delays.

King George Hospital 2024-06-11 Person 5 5 0

Everything went well

I wasn't in Erica ward I was in Iris

King George Hospital 2024-06-11 Person 5 5 0

They saw to me quickly and smoothly and felt looked after. I received great care from all the staff.

Nothing

King George Hospital 2024-06-11 Person 1 5 0

Waited 12 hours. And still did not get seen

Lol

King George Hospital 2024-06-11 Person 2 5 0

my mother is 93, blind and has dementia, she was in hospital a couple of week ago and suffered the same treatment. she was left in a corridor on her own!!! only due to her dementia and our nagging was she finally put closer to the nurses station !! When finally taken to a ward the staff in the ward were not as compassionate as the previous ward. i.e. we asked them to take her to the toilet, not only to use the toilet but to ensure she walked so as not to seize up ! and was told 'well she has a pad on' that is not what I would call care, rather laziness !! this is not the way to treat the elderly who have paid into the system all their lives and just want a bit of respect and kindness while they are unwell!!!

Put a woman in charge of the NHS then it will be sorted and work properly !!!

King George Hospital 2024-06-11 Person 4 5 0

Doctors need to listen more to their patients instead of the sound of their own voice.

Share my comment with the doctors.

King George Hospital 2024-06-11 Person 5 5 0

All staff were very caring and helpful I was well looked after

Quite happy with everything