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Written by a patient
12th July 2018


When you arrive you are seen in order, so the earlier you get there the shorter your overall visit will be. I haven’t used the queuing app but it sounds great and if I felt I would be there for ages I’d ask for the link. The staff here work hard at getting as many people seen as possible. All seems very efficient but advance warning that there is a lot of waiting about. I got here at 7am and I was the second in the queue, which had filled to about 40 people by the time the doors opened at 8am. They started calling at 8.30 and I was seen straight pretty much away. If you are just going for a test check up then you can order a kit online and pick it up. This is even for blood tests too - no need to see a blood-taking person as you can do a finger-prick blood test that they can then run through the labs. This is great and ensures that the staff there use their time more effectively to be able to see people who have symptoms rather than spend their time with people who just need tests that can be covered by the kit.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff