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Written by a patient
5th July 2018


I arrived at the clinic at 7.30am as I had read online that they are often at capacity by the time they open at 8am. I wasn’t surprised to see a fairly long queue already as often the way with a walk in clinic, I was 14th in the line. The reception staff were nice which always helps but i was also really impressed that you fill out a form to be triaged unlike other clinics where you have to wait an hour or so just to be assessed. Once you hand back your forms they give you a rough time to be be seen (mine was roughly an hour) and let you know that they will text you when you’re ready for you. I was seen around 9.30 and was out the door by 10am, compared to other clinics this is amazing!! They send a link that give you where you are in the queue so you have an idea of wait time so you know where you’re at. I saw a lovely doctor and although apprehensive about seeing male staff for my treatment he did everything he could to put me at ease and was really thorough with info. Despite a busy clinic I felt like he really gave me time and listened to me. Thanks Burrell St!! x

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff