Share review of Burrell Street Sexual Health Clinic

Burrell Street Sexual Health Clinic 2020-01-12 Person 2 5 0

I have been a patient at Burrell for more than 2 years now. The service the doctors and nurses offer is not good but, it is outstanding. However, what really lets this clinic down is the wait time. Each and every time I have attended, the wait time alone is in excess of 1 hour. The display in the reception area reads that the aim to see patients within 30 minutes and this is not the case from what I experience and not others who also attend when I asked them. Both the doctors and nurses are consistently outstanding with the service but the management is so very bad. The reception staff are not at all approachable and normally if any clinic is running unusally late, the job of reception is to update patients but they do not but sit between themselves and reflect their irritation when you ask how much longer the wait maybe. This review is not intended to be unkind but, upfront and honest in the hope that the management can somehow improve the unacceptable wait times and improve communications so that patients are given a choice if they want to reschedule instead of having to walk out because their extended lunchtime has exceeded their time calculation. My neighbour expressed that she waited in excess of 3 hours when she visited in December so what I am expressing is not an isolated experience as others too share this same view.