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Written by a patient
1st September 2017


I've waited from 9am and still haven't been seen at 5:30. The queue tracker showed the clinic was getting through one patient an hour in the morning, with a brief flurry of activity at lunch time, then back to a snail's pace. The only warning was 'minimum 3 hours' so I couldn't go to work as it's outside 30mins away. Some idea of timescale for people would be essential. It should be possible to build a very simple algorithm that predicts this and displays an estimated time. I still don't know if I'll be seen today as the clinic shuts soon, my doctor is apparently on a break, and I've been fourth in the queue for over an hour now.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff