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Written by a patient
29th March 2017


I turned up with symptoms an hour before clinic and was turned away. After returning I was asked for details and told to sit down. I received a text 45 minutes later to tell me I had just been booked in and was 22nd in the queue. When I queried how long it had taken to process this she told me I should have been there earlier, which I explained I had been. I waited in excess of 4 hours to be seen only to have a healthcare worker who didn't care or treat me with any respect, just making sarcastic comments about how I should have been there earlier and how I might have caught the infection. Shocking behaviour in this kind of clinic.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff