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Written by a private patient
15th January 2024


Went to the gentleman at Solihull Parkway 19.1.24 , and as soon as he opened the door to call me in I found him openly empathic/ caring / polite . He explained who he was / field of practice, the way things work re self paying or with insurance from that initial appt through to how exploratory testing etc works and thereafter, and of course costs. He let me rabbit on about why I was there, he reassured me as I felt nervous, I mean you do don’t you because you're scared of what one might discover, but he was so kind, reassuring, making notes all the tine until it was tine to ask me questions relevant for his seek & finding. By the time the initial meet was over I felt like I’d met a new friend but one with medical knowledge I could trust. I left reassured that if after 2 weeks my issue hadn't changed for the better to see him again. That was nice, I always find going back to adjust glasses at the optician awkward, so hearing this really assured me he was really a nice caring person, and one who had a good idea of what my problem was likely to be from and gave advice I could introduce as soon as I got home. Am I hapoy right now ? YES Would I go back ? Yes because of knowledge & trust in him. I hope he registers with BUPA soon, they need him as do poorly people.

Recommend
Trust
Listening