Queen Alexandra Hospital

Queen Alexandra Hospital 2023-12-01 Person 1 5 0

I was unfortunate to have had to attend CAU out of hours via 111, a GP appt would have been a better use of resource, quicker and kinder to my child. However, my points here are regardless of correct location the environment, staffing levels and general kindness were lacking throughout our 7 hour visit on the the night of the 30th of October. Having arrived at 7 pm we were not seen until 11pm, during which time our child had been in the department for over 4 hours. No food or drink was offered to him, toast would have sufficed, the snack box was empty and the ward clerk on reception of CAU was rude, disinterested and just generally made comments about having a headache due to the noise of the children. She did not look up and greet any parent that came to the desk and in my observation would benefit from some customer service training and support. Our child was triaged quickly but we were told he would need to see a Doctor, no timescales were given and not one update was given at any time during the visit. I asked 3 times after 11pm how much longer we would need to wait as he was hungry, in need of pain relief and was very tired. I was made to feel like I was being difficult but a junior doctor kindly wrote up some calpol and it was promptly given. The general environment was dirty, spilt water/juice on floor from children and when toys were put away by the staff they were not wiped down or cleaned depsite the varying diagnosis within the wait area. There was a social care case that everyone heard about as it was not discussed in a private area which was I am sure embarrassing for the parents. A child had explosive diarrhoea and a student just offered a dry tissue for the parent to mop up and throughout my time in that department the bay was not thoroughly cleaned at all. I did stop a Dr using it as there was a sign saying infectious do not use but they ignored it. One thing I will say is that when our child was seen finally by a Dr it was a sensitive thorough and appropriate assessment. he was given antibiotics and whilst we had to wait another hour to receive them we arrived home at 1.40 am. Key messages are cleanliness, compassion and basic care for children and families in the department, along with clear communication of time delays and regular updates.

Key messages are cleanliness, compassion and basic care for children and families in the department, along with clear communication of time delays and regular updates.

Queen Alexandra Hospital 2023-10-25 Person 5 5 0

All the staff at QA were amazing with us as a family. Very attentive. Nothing was too much trouble.

Queen Alexandra Hospital 2023-10-05 Person 1 5 0

Visited the breast clinic because I found a lump. GP confirmed and as have had previous breast cancer referred. 2WW appointment was four weeks. No chaperone or nurse offered. Doubted that me and my GP found a lump. No dignity or care given, I could not wait to get out of there. I will not be reporting lumps any more.

Queen Alexandra Hospital 2023-09-26 Person 1 5 0

Neurology, A&E experience was poor. Felt ignored.

Queen Alexandra Hospital 2023-09-12 Person 5 5 0

I had an MRI on the 11th Sept at 3.15 and just wanted to express my gratitude at the great service that was provided from every member of the team at all stages. It is all too easy for people to complain but when you see all staff over stretched but still giving professional, compassionate care then I feel they should be praised. Please pass on my compliments to the team and all who keep the NHS going and something our country should be proud of.

The only critism I could think of and nothing to do with staff is that maybe the drink given before the bowel MRI could be flavoured in some way as try as I might I struggled to drink enough and was worried I would bring it up whilst going through the procedure.

Queen Alexandra Hospital 2023-05-22 Person 4 5 0

I came for a routine echocardiogram, and was found to have heart failure. The staff were very kind and organised for me to see a Cardiologist so that I could start immediate treatment. Although this was a total shock, I'm so pleased that they have been willing to help me see a cardiologist to discuss my medication prior to further appointments being made. Because I had to wait so long the nurses provided me with Tea and a Banana which was so unexpected. Your staff in this department are so caring. Thank you

Nothing, I couldn't find any faults in my care.

Queen Alexandra Hospital 2023-05-22 Person 4 5 0

The staff took time to listen to me and gave me advise on my breathing technique. They have me further advise about a clinical matter that I've just been diagnosed with.

Nothing needs to be changed.

Queen Alexandra Hospital 2023-04-28 Person 5 5 0

Wonderful Hospital wonderful Doctors and Nurses, thank you so much

Queen Alexandra Hospital 2023-04-21 Person 4 5 0

I was very pleased with reception staff for their warm welcome and to Jack who did my ECG today. He made me feel comfortable by being friendly, asking how I was and having a giggle with me, it makes a difference to have that human connection when you feel anxious, he was great and obviously is hard working. The ladies at reception were very kind also, I heard them greeting everyone who came in and they helped me find the paperwork with the link to this site but as it was busy in cardiology I thought best to complete online rather than take up space there. Thank you to all if this can be passed onto them as the amazing job they do is appreciated.

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Queen Alexandra Hospital 2023-03-05 Person 4 5 0

Staff exceptionally friendly, informative and helpful at all times. There was no time when I didn’t feel informed about my condition and treatment

Lunchtime and dinner food wasn’t very good tbh, often like warm