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Written by a NHS patient
7th March 2024


Can’t book an appointment over the phone, online or in person! I’ve been trying for 3months. Was told by my GP to just walk in so I did. The receptionist was rude and unhelpful, didn’t care at all. I asked how I was supposed to book an appointment if every time I try I can’t do it, she just looked at me!!??? Honestly it’s ridiculous, I asked if I could book an appointment the next day and was told I’d have to come in at 8am and then try and get an appointment which would mean I could be waiting there all day!!

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe