Priory Medical Group 2022-08-18 Person 0 5 0

I contacted the surgery on Thursday 28th stating I had a heart flutter and dizzy. The receptionist then asked me if I had an headache which I said no and then she asked me if my vision went blurred to which I replied yes on one of the attacks but not all of the three. She stated someone would call me back I didn’t get a cal back just a text saying someone would phone within 21-28 days. I was very upset with this as she did not ask if I had pains in my chest or difficulty breathing but I presumed a doctor would later that day. I then sent a letter of complaint stating all this and haven’t heard anything back. Clearly have not read the content. To my horror I received a phone call today from the surgery, Thursday 18th stating I put a referral form in on the 28th July about a bad eye and blurred vision ! I explained the situation and my disappointment that mistakes are being continuously made at this surgery and thankfully it was not a heart attack. To this I got “I am sorry about this and will pass this to the manager”. And an appointment made for 5 days time. I feel very let down and I appreciate mistakes are made but writing blurred vision instead of heart complaint is more than just an error. I never mentioned my vision this was the receptionist not myself so how she put the wrong information down is unbelievable and dangerous

Put the correct information down and don’t trust receptionist to diagnose people as they are not qualified. Thankfully I am ok but this could have been fatal for someone