Queen's Hospital

Queen's Hospital 2024-05-09 Person 3 5 0

Everyone's overworked cannot expect a good service when the organisation is so run down in the first place

Get rid of administration , stop creating non essential jobs in the NHS, Allow the hospital to manage itself with with a long term plan for funding it

Queen's Hospital 2024-05-09 Person 4 5 0

Everyone involved in my treatment was excellent

There was no need to attend this appointment to be told nothing was wrong. I had to take an afternoon off of work, arrange for my son to be collected from school as my parents were away and my husband on shift. My daughter had fainted that morning and I had to leave her alone for 2 hours whilst I came to an appointment that took 2 minutes and could have been solved with a quick phone call. I took up the doctors vital time and another more needy patient will have had to wait longer. I was promised a phone call within 2 weeks of the lump removal, after 6 weeks I rang and was told someone would ring me back, I then got several texts and emails calling me to an appointment 4 days later. I then spent 4 days thinking I was going to be told I had tongue cancer, instead of a 2 minute phone call saying all fine. The treatment was excellent but the admin is a terrible mess

Queen's Hospital 2024-05-09 Person 5 5 0

Because felt safe

Not at all.

Queen's Hospital 2024-05-09 Person 5 5 0

All the staff were kind helpful and well trained in everything they did. Always arrived in time.

N/A

Queen's Hospital 2024-05-09 Person 5 5 0

Hospital is great

Queen's Hospital 2024-05-08 Person 5 5 0

Because look after me In very good way ⭐️

Nothing to say

Queen's Hospital 2024-05-08 Person 4 5 0

Although the staff were extremely busy but when treating, pushing, talking and helping the attention was second to none. We were in A&E for 13 hours and felt exhausted when we got home and we were sitting, in my case laying, down but the staff never stopped, impressive. I was ‘lucky’ because I had a head injury and went through ITU but some we were aware of were still there when we left. It’s worth a mention that all the staff were not grumpy in fact they were cheering patients up and were positive all the time. Thank you.

I’m sure you know, the waiting, and lordy knows how your gonner fix it.

Queen's Hospital 2024-05-08 Person 2 5 0

Moved three time to three different corridors Department totally understaffed

It would be a good idea when the ambulance personal check the patient in, that they are given the ID bracelet to put on there patient as they have to leave them after a certain time period and basically the patient is alone It is also a good idea to have curtain screen’s available if the patient needs a bed pan / bottle instead of having to move the trolley or bed to another area, waiting for staff who are not busy as they always are and actually moving the bed in a limited My dad is 98 years old and a very proud man who desperately needed to use the toilet after being given furosemide and was so upset and very distressed that he wet himself not once but a few times until he was finally offered inco paints In 16 hours we saw an a & e doctor 3 times and finally a medical doctor who discharged my dad and arrange frailty team to do a home visit for bloods a few days later , he also said there were not beds available anyway

Queen's Hospital 2024-05-08 Person 5 5 0

Wonderful! I cannot praise them enough. Especially Dr Ojo and nurses Emma and Chirs. All staff with my Thanks and Love and Best wishes. Also the two Wonderful ambulance lady Medics staff who got me to Queens.

Nothing.

Queen's Hospital 2024-05-08 Person 1 5 0

The service needs improvement

I be setting in hospital chair for about 48 hours without washing myself no proper food and in chair is no nice a lot old people is sad a lot things need to change and the amount of time is ridiculous