The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery 3,053 reviewsReviews
I never had any issues with the Surgery which is impeccable!!
Had an appointment with DR [name removed] today to remove my implant which I had anxiety about as I am prone to passing out.
She made me feel at ease and super comfortable and she even sang to me when I asked her to, to calm me down :)
It was over before I knew it and was easy! She gave me some helpful advice on the services avaiable for mental health during our conversation
Too long to wait for an appointment. Experience when I was at the surgery was first class.
Thank you for taking the time to share your feedback, I’m very pleased to hear that you had a positive experience at the surgery. Our Healthcare Support Worker appointments are highly sought after, we have had some unplanned absence recently within the team which can contribute to making the waiting time for appointments a little longer than we would like. This can occasionally go over 2 weeks. Thank you for sharing your experience with us, we will be reviewing all feedback collectively to establish any areas for improvement.
Waiting time for appointment date too long
Thank you for taking the time to share your feedback, I am very pleased that you had a helpful appointment with one of our First Contact Physiotherapists. We are reviewing all feedback collectively to understand where we can make improvements, so thank you for sharing your experience.
I went online to the surgery appointments form, filled in the details of symptoms (easy to use website).
I was then phoned back, by the very helpful reception within the hour and booked in same day on the duty doctors request.
Duty doctor was very thorough, reassuring and helpful. Thank you.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk