Ecclesfield Group Practice

Ecclesfield Group Practice 2024-04-09 Person 5 5 0

It was a telephone appointment booked for future which I have never been able to get at my previous surgery. Dr seemed interested abd listened again not what I have had from my previous surgery, so glad I moved practices

Na

Ecclesfield Group Practice 2024-04-08 Person 4 5 0

Receptionist was very helpful sorting my missing item from a prescription sent to chemist. Asked her about another query and she went away and came back with an answer and also a contact number re my referral

The system for getting an appointment can mean a long wait on the phone before you get through to a receptionist. Longest I've waited is 47 minutes

Ecclesfield Group Practice 2024-04-08 Person 4 5 0

Every time I have called for an appointment for my children i have recieved a same day appointment.

I feel the way the calls are filtered in the morning needs an overhaul.

Ecclesfield Group Practice 2024-04-08 Person 4 5 0

I feel like all staff at both surgeries are very helpful and friendly and I have never had trouble getting my two children an appointment. The care is always appreciated.

I do not think anything needs improving, I think the callback system is a really good service that has now been implemented, especially with having young children and not having to wait on the phone in a queue.

Ecclesfield Group Practice 2024-04-06 Person 2 5 0

Wanted an appointment with doctor receptionist said no I need to speak with physio did appointment over phone which is pointless physio put a prescription in Wednesday doctor didn’t sign it so still waiting in pain for my prescription told by pharmacist that it will probably ready for Monday so nearly a week in pain because doctor couldn’t be bothered to sign my prescription

See people face to face they say they are busy and got no appointments left but when I went in to see where my prescription is the surgery was empty and most of the lights were out