Reviews
Reviews
The communication from the doctor I saw was excellent and have passed this onto his consultant on the day.
The nursing staff however barely looked you in the eye listened to what you said or checked that you are ok I appreciate that they are very understaffed.
They were having to restock areas all the time as there is no one to do that job for them.
In SDEC there was a disagreement between the senior sister and the sister about how this was not good enough and she needed to do better. I don’t necessarily disagree as the area was just disorganised however the desk is not a sound proof area and when you are in a chair in front of the desk you can hear everything. Multiple times having to share drip stands as not enough for one person meaning that you could not go to the toilet or get up to speak to the nurse and to get my drip re started meant asking for help three times and still not done (figured out the issue on my own) the only reason the scores are not just ones is because of the doctor that looked after me.
Sleeping in the corridor outside SDEC was awful, to get to the toilet you either had to wait for a member of staff to open the door or just push it open which is probably why it is mostly broken. The heating was still on so with no air coming through the corridor was hot and humid (a porter sorted this out) No where to wash or clean your teeth in the morning. My bed was opposite the door so every time someone came through the door meant I could see and be seen by those in the waiting area. The area is not supposed to have people walking through it however this was mostly ignored. The lights were on constantly I was told that I would be given a night pack none was offered. The senior sister the same one who spoke to the sister took me round to the corridor did not tell me where I was going or why and clearly has no interest in me as a person I was just an ‘issue’ she needed to move. No water or anything offered. I was moved to the ward despite being told I just needed to wait for the reg to explain the operation I need.
In SDEC when food came round if you could not walk to the trolley not sure you would have got food as no one seemed to check that an offer had been made I was offered food but was NMB still at that point but luckily no memory issues but also the NMB I was never told it was recinded.
The an and e department was overwhelmed. There was the overall impression that there were inadequate doctors and although the staff were trying to cope, no one could apply a coping methodology, wether it’s because of the amount and variety of patients or that they had this situation on a daily basis and were resigned to the simple fact that the situation was a virtually impossible one. I was there for 12 hours with no dialogue or updates on what was happening. I felt very sorry for the staff on duty and trying to work within this hopeless situation. I left with an unsecured catheter plus a box of antibiotics and no instructions on how long to use it for. The day was an insight into just how dreadful this situation with the NHS has become. It was positively Dickensian, a hospital department that wouldn’t be out of place in a banana republic. Shame on the shareholders.
I had been waiting ages for treatment and I asked for updates it was like I was hitting a brick wall, they delayed my procedure two knowing the problem I had was life treating.
Waited 12hrs for doctor to arrange uss but never seen
Bloods sent off with another patients forms
Both arms bruised
Sent back to a&e for uss but never seen by a doctor after waiting 12hours
Request for a blanket ignored
No communication
Herded from Waiting room to waiting room with 10-15 other parents then told I was not a priority despite having a gp letter
Ended up back where I started after 12hrs
Left without being seen after being told I only moved up queue 4 places despite being number 2 on arrival
Told I was lucky as others still waiting from
Previous day!
Disabled parking sold to private developers!
Priority of service is poor, waited over 6 hours to be told that I would have a scan booked for the next day- for a post natal scan for a ?blood clot.
The admin staff are incredibly unhelpful. Unable to tell you a rough waiting time or how many people before. Being honest about the wait is better than leaving patients frustrated.
Staff lie, I was told for 4 hours that I was next to be seen, however no one actually checked. Staff take it personally and are dismissive when you raise a concern.
There seems to be a lathargic culture from staff, no urgency, no co ordination of managing discharges. Poor staff morale, staff are over worked and fed up which reflects the service outcomes.
I had a one week old baby left at home. Waited with sore stitches in a hot waiting room. Breast were engorged and in pain unnecessarily.
The department is unbearably hot, and this is accepted, no one cares to contact maintenance or bother to provide fans.
Asked to speak to the co-ordinator or service manager and ignored and dismissed multiple times. Nothing is escalated, hence why the service is so poor
Doctors also dismissive of wait times, it’s understandable that they are busy but why accept such poor working conditions where you cannot manage patient load in a timely manner.
Overall experience poor.
Staff morale is very low, and transparent in their care. The wait time was long, and largely impacted by the unbearable heat, women with high BP were being affected. . The waiting room and triage room were unbearably hot. When admin were asked to raised this with maintenance or asked if any fans were available the receptionist was politely dismissive, and said I can sit by the window. But nothing was actually actively done. I asked to speak to the service manager and that was also dismissed.
Came in for a post natal check in triage, waited with engorged breast in instance heat.
Slow staff, no urgency about anything.
Blue lighted by ambulance and went to resus immediately. Put on IV fluids and antibiotics and then left in the corridor (classed as resus step down) for 13 hours on a trolley. During that time saw 1 doctor who said I was being admitted and waiting for a bed. Obs done one in 13 hours and given a cup of tea and sandwich even though I was barely awake.
After 13 hours I was taken into majors where I was transferred onto a bed. After 2 hours in majors I was taken to MRU.
Have been there from 11am with chest pain. Ecg and blood test done. Waiting for the Dr to review the results. After 4hrs, I asked how long do I need to wait, they told me they can't tell but they can only tell me that I was 7th in queue. After calling 7 people, I asked again why I have not called yet, they couldn't not my note, and this was around 8pm. The night nurse in charge told me that she will try to find my note and allocate me to be seen by next available Dr. 2hrs later a Dr called to tell that with the blood results and ecg done, there is nothing to be worried about, the day staff would have discharge me as soon as they saw my results. As I was still in pain, he ask for x-ray and I left hospital around 1am with pain killer.......
There was not enough information about wait times. Nurses were not willing to give a rough estimate. At King George’s hospital wait times are displayed clearly. Everyone knows that they’re not exact. I just wanted to be reassured and updated regularly. Some had been waiting up to 8 hours already and were very vocal about this. This did put a downer on things.
On arrival, very speedy and organised initial assessment.
After which it went down hill — was moved to a waiting room with 20+ people waiting, and had to wait there for 14+ hours not being told anything or being seen by any nurses or Drs.
In the end we had to chase the nursing staff as to when I would be seen.
When you feel unwell this is very poor not being told what’s going on and to wait for such a long time is unacceptable which in turn makes you feel more unwell.