Doncaster Royal Infirmary

Doncaster Royal Infirmary 2024-05-20 Person 5 5 0

Very helpful Mr Vashista explained exactly what he would do Organised swabs and consent form I await a hospital date now and feel comfortable I know what may happen

nothing waiting time was acceptable and staff very pleasant and supportive

Doncaster Royal Infirmary 2024-05-20 Person 5 5 0

Referred for an x ray when I arrived at clinic was seen by lovely staff , results sent through to consultant straight away. The consultant was very kind and thorough with examination and obtaining information re my symptoms answered any questions I asked I felt valued and confident with the treatment plan we agreed on I have no hesitation in saying I received a 5 star consultation from the consultant the health care support nurse and the staff in the x ray department plus the ladies in reception

I was happy with the whole process it was great that everything ran on time

Doncaster Royal Infirmary 2024-05-20 Person 5 5 0

Everything fine

No everything fine

Doncaster Royal Infirmary 2024-05-20 Person 5 5 0

Great feiendly team who motivate well and work to individuals levels and ability well.

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Doncaster Royal Infirmary 2024-05-20 Person 5 5 0

Excellent skills and communication during procedure. Made to feel completely at ease. Very impressed with unit and all aspects of care.

Nothing. Was impressed with the whole experience.

Doncaster Royal Infirmary 2024-05-20 Person 5 5 0

All of the staff on both ACU and AMU were absolutely amazing and couldn’t do enough, it’s unfortunate that waiting to see a doctor had taken so long but hopefully it gets results in the end

I think keeping the patient in the know even if it’s a quick we are not sure but ….. really helps keep the frustrations at bay

Doncaster Royal Infirmary 2024-05-20 Person 5 5 0

I had a very positive experience I had excellent service and I was very grateful for their help and treatment.I am now feeling much better and reassured that if I need to go back I can phone. But I’m hopeful that it won’t be necessary.

Nothing really as I said I was very impressed with my treatment.

Doncaster Royal Infirmary 2024-05-20 Person 5 5 0

We was in for our appointment time what was given no later.The speech therapist was very polite and friendly and had a lot of time and patience for my son we had a positive experience during our visit.

Nothing on this occasion everything was perfect.

Doncaster Royal Infirmary 2024-05-20 Person 5 5 0

Quick appointment.

None

Doncaster Royal Infirmary 2024-05-20 Person 2 5 0

I wish to start this by saying the triage nurse, the nurse doing observations and the doctor were amazing. However it is clear there is a lack of staff. We had to wait 9 hours to be seen and treated. This included blood tests, ecg and CT scan. The toilets in the red area of A&E were not cleaned in the 9 hours. There was no toilet roll, and rubbish all over the floor. In both areas of a&e there was rubbish, drip stands, used gowns, bloodied tissues, vomit bowls etc all over the floors and seating. Patients often doing the tidying up after other patients. The wait was awful, no food available (I couldn’t leave my kid alone to go find some) and the vending machine was not accepting card payments. The wait was ridiculously long, and we were made to wait in bright and loud waiting rooms despite my kid having a severe migraine. Eventually 8 hours after arriving we were moved to the emergency assessment unit waiting room. A nurse with ridiculously large fake eyelashes was nasty to patients and staff. She was eating with her mouth open whilst swapping drips and dealing with patients. The room was also messy. Walking to the CT room looked like a storage corridor with staff flaked out on spare beds, I’m all for them having a rest but they should have a space where they can rest properly. Despite asking for numbing cream the blood test was done without any, despite us explaining my child’s phobia of blood tests. Staff were clearly overworked and more funding and better management is needed.

More cleaners. More nurses. More doctors. Smaller eyelashes and better manners for that one nurse.