The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,108
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2022-09-16
Person
4
5
0
16th September 2022
The receptionists ignored me for a while but were helpful when i asked for help.
Suggested improvements
Yes
The James Cochrane Practice
2022-09-16
Person
3
5
0
16th September 2022
Telephone booking only appears to quite a bind
Suggested improvements
Appointment booked for 9.30am and I was eventually seen at 10.05. No apology given
The James Cochrane Practice
2022-09-16
Person
4
5
0
16th September 2022
Some patience is needed when in a telephone queue . To be expected I think .
Suggested improvements
Not a thing .
The James Cochrane Practice
2022-09-16
Person
4
5
0
16th September 2022
I find when I ring up at 8am for an appointment the receptionists always try and get me an appointment as soon as they can
Suggested improvements
I don’t think there’s anything you could have done better
The James Cochrane Practice
2022-09-16
Person
4
5
0
16th September 2022
Long waits on telephone
Suggested improvements
N/A
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk