The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,097
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2024-05-23
Person
5
5
0
23rd May 2024
Excellent care throughout.
Routine test so no involvement with front desk but never any problem.
Suggested improvements
No, it is all fine.
The James Cochrane Practice
2024-05-23
Person
3
5
0
23rd May 2024
Very difficult to get an appointment with the doctors and nurses.
Suggested improvements
Get more medical staff.
The James Cochrane Practice
2024-05-23
Person
3
5
0
23rd May 2024
Very poor, very difficult to get an appointment.
Suggested improvements
Get more doctors and staff.
The James Cochrane Practice
2024-05-23
Person
4
5
0
23rd May 2024
I didn't notice how clean the surgery was.
Suggested improvements
I was required to use the lift on my mobility scooter. It was awkward reversing out, including reversing past the top of the stairs which I thought was dangerous. It was painful for my neck doing such a long reverse. It would be helpful for me to have been seen downstairs but I was glad I'd been seen the same day & understand logistics may have prevented this at such short notice.
The James Cochrane Practice
2024-05-23
Person
4
5
0
23rd May 2024
Productive and informative discussion with GP who took into account my current circumstances.
Everything went smoothly in terms of check in and arranging a follow up appointment.
This appointment was quite a wait, but my follow up health check is in a couple of weeks. If I need an appointment I usually have no problem getting one.
Suggested improvements
Nothing
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk