Boots Opticians Chesterfield - Low Pavement (in Boots)

Boots Opticians Chesterfield - Low Pavement (in Boots) 2019-04-05 Person 2 5 0

Appalled at the disrespect for customer & lack of care for their eyesight. £700, 2 months, several return visits & lense changes later & I still don’t have a pair of glasses I can see through correctly. Too much hard sell, i drive etc & anti reflective coatings etc added to bill without discussion or knowledge. A major problem is that if you have thin & light they use polycarbonate lenses, you’re not told of this & many people have difficulty with peripheral vision as polycarbonate is not as clear as other plastic lenses, upon research elsewhere I discovered polycarbonate is used mainly for safety eyewear, hazardous occupations, or if specifically requested. I’m annoyed that I wasn’t aware polycarbonate was used for my lenses & no matter how many lense changes I was not able to see correctly with polycarbonate, I asked if I could have standard plastic lenses in thin & light & was told they didn’t do them. A company as big as Boots Opticians & they don’t do standard plastic lenses in thin & light, have I heard right or is this a ploy to get you to book a hearing test? I was told there was nothing more they could do for me, it’s shocking to learn that Boots OPTICIANS in actual fact can’t provide me with lenses I can see through, so I asked well where do I go if an opticians cant help with eyesight!!! In all my years of wearing glasses I have never experienced problems & hassle like this & never had to return back to an opticians, this was the first time I used Boots Opticians & I wouldn’t use them again or recommend them, I would advise to avoid them. Next step full refund & a proper opticians.

Boots Opticians Chesterfield - Low Pavement (in Boots) 2019-04-01 Person 1 5 0

Was told the appointment will take 25 minutes. In total the entire process took around 1.5 hours. I booked an eye test - making sure i didnt "tick" anything about contact lenses - The optician wastes 30+ minutes of my time trying to hard sell contact lenses. After this he starts to ask about driving, trying to hard sell coatings/tints, I tell him 3+ times i dont drive so he calls an assistant to help me choose frames - i'm left in the shop looking for frames while she sits in front of the computer for 20 minutes and when i finally ask her to help she ask's if the nose pinches on a couple of pairs. I'm blind as a bat, i cant see myself or the glasses in the mirror and i need to know if they suit me - the lady hands two pairs to me and says "just choose one of these two!". All in all i get home having been charged £400 for a pair of single vision glasses - £115 for frames, the rest for dispensing services - including Drivesafe, UVProtect and Duravision, none of which were discussed with me and were added to my bill (remember i told them 3 times i DONT drive) In summary - Hard selling & a lack of professional standards and ethics.

Boots Opticians Chesterfield - Low Pavement (in Boots) 2019-03-11 Person 3 5 0

First time I’ve used Boots opticians. Eyestest easy to book. Ignored & left waiting even after alerting them that I had turned up for my appointments on both occasions, some of the staff are friendly & some have no customer relation skills whatsoever. Eye test itself I felt was rushed, flicking lenses (is it better with? or without?) too quick to even have time to notice, I also felt miscommunication with optometrist as to how she understood whether I said which lense was the better, which left me worried as to how my glasses would turn out! (I did complain about this, but was told to wait for glasses first) Optometrist prescribed varifocals but said not for sunglasses, this confuses me as my eyes have the same vision faults with or without sunglasses. I was given the hard sell to purchase Boots i drive varifocals, as they apparently reduce glare especially at night, I don’t drive much anymore & never at night, which I told the staff member, but was she listening, no! Eventually got a different staff member who went through all the available varifocals lens options for my prescription, & because I had done a lot of research prior to my visit on varifocals, I was better equipped to make my own decision. Then a Prevencia coating was added to my bill without my knowledge, overcharged on eyestest & didn’t add boots points or money off vouchers, this all resulted in a complaint that staff hadn’t the authority to handle & had to be referred to management. Two pairs of glasses were ordered varifocals & readers, upon collection couldn’t see with readers (never had a problem in all my years of wearing readers before) I said straight away I couldn’t see with them & was told to go away & get used to them, I returned two weeks later having done as I was told & sure enough saw optometrist & the lenses had to be changed, three different staff members had three different readings for my eye measurements, so again I’m concerned how these glasses will be when I pick them up! the frame was also faulty. Varifocals I’m new to & although I’m on trial & struggling a bit with them I do understand these do have to be given time to get used to, i haven’t given up on them yet. My eyes are important to me & I spent over £700 & as yet haven’t got a pair of glasses that I can see properly with. Staff should realise this fact (that eyes are important) & customers, who provide them with business & their wages, when they say they can’t see through their new glasses aren’t being awkward, why would they be, all they want is to be able to see properly, staff should have paramount importance placed on customers eyesight & I felt this wasn’t the case.

Boots Opticians Chesterfield - Low Pavement (in Boots) 2018-12-26 Person 5 5 0

My wife is a Palliative Care HCA working tonight (Boxing Day) and the nose pad came off her glasses. We came into Chesterfield and to the ONLY optician open in the town. Melanie gave us exemplary service even though she had lost her voice and was feeling under the weather herself. She is an asset to the team and we came away with two new nose pads and a great feeling about Boots.

Boots Opticians Chesterfield - Low Pavement (in Boots) 2018-12-22 Person 5 5 0

Mel served me and her care and attention was outstanding. I trusted her completely whilst she helped me to choose new frames. She was very knowledgeable about the lens types most suitable for my prescription and explained the terms of the insurance cover in detail. This was a very positive experience.