Independent Living Centre, Village Road, Cheltenham, Gloucestershire, GL51 0BY
The service is not great could be better. One bad experience is enough to put you off it. One time, the wheelchair technician spent most of the time servicing the wrong wheelchair. They don't really listen to what you have got to say about your wheelchair, and what may need adjusting on it. We went to the service once, and we asked for a different strap. Instead, they just did a really rubbish job of trying to make it better. 1 day later, it was back to how it was before.
Our experience of this service was dreadful. The person that dealt with us was severely lacking in people skills and had no idea about our young persons condition. She just insisted that we needed to go to all of our previous medical people and ask them to state that our young person needed a wheelchair. We did this and even then they refused an assessment. My child has a serious detiorating chronic condition and was housebound!!!!!!!