Cataract surgery 2018-02-14 Person 4 5 0

No complaints about the actual surgery. However, the waiting period before surgery on the day of the appointment was unnecessarily long. This, together with a systemic lack of communication, made for an extremely stressful day. My husband's appointment was 11 am. He was taken along for surgery at about 4.20 pm. Although we knew beforehand that surgery would not be done until the afternoon, we didn't anticipate having to wait over 5 hours. It seems all the afternoon appointments were given the same attendance time, despite having to be seen in turn. We were last on the list. A helpful nurse advised that next time we should ask where we are on the list and then, if appropriate, come in later than the appointment time. I don't think the onus should be on the patient to do this - and in any case most patients would be shy to do so in case they were sent home for failing to keep to the written appointment time.