Mrs Tracey Ellis

Written by a patient at Royal Preston Hospital

Tracey Ellis is a very knowledgeable Oncologist who comes across a warm, caring professional. From day one Tracey explained all the options open to me, and answered all my queries with detailed explanations. She was reassuring to my personal needs and fully explained the various steps I would take, and the reasoning behind them. As well as being clinical and professional Tracey could also inject a bit of humour when some light relief was called for. It surprises me not one bit to see Tracey has been given the IWantGreatCare Award. Fully deserved! One thing I feel could be improved. It's a little uncomfortable to have staff wondering around the waiting rooms calling out names in order to find the next patient. Not that we have anything to be ashamed of. Just a little more privacy would be welcome and surely a way could be found to give this. Also, in my case I am slightly deaf and couldn't always catch the name being called. Not the staff's fault - it's the system they are given to work with. I actually found all the staff Fantastic!

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Listening

Written by a patient at Royal Preston Hospital

Very thorough and caring. Explained everything thoroughly before my radiotherapy and the possible side effects both during and after treatment.

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Listening

Written by a patient at Royal Preston Hospital

Tracey dedicated considerable time to explain my case, the proposed treatment, possible side-effects, and encouraged me to share my own concerns. These were discussed frankly, and all in a way which I could understand. These meetings resulted in me having complete confidence in the treatment that was to follow. As a result of her interest in me, I feel she knows me better than my own GP, and her knowledge and expertise provides complete assurance that this was the best course of treatment to have had. This excellence is backed-up by superb Radiotherapy Equipment, operated by enthusiastic, caring staff. At present staff spend time wandering around trying to find patients by calling people's names. I feel a new "Patient Call" system (like you are given whilst waiting in restaurants) would reduce this pointless time, and maintain a higher degree of patient confidentiality. It would need a central desk at which patients could register and collect a disc, and a link between each Treatment Room and the Desk to call "Next patient". With all the remaining operation in the Unit being so slick, it seems out-of-place that this archaic method of calling/finding patients persists.

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Listening

Written by a patient at Royal Preston Hospital

I was made to feel completely at ease in a very tense situation. Tracey was obviously in command of all the facts. I don’t think I’ve ever met anyone in the NHS service who was so competent and thorough. There was gentle humour in her approach which helped put me at my ease.

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Listening

Written by a patient at Royal Preston Hospital

In a time of anxiety Tracy gave me a knowledgeable and informative consultation on my condition and the options open to me .This was done in a professional caring manner which helped me make my treatment option, Thank you

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Listening