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Written by a patient
20th December 2019


Tracey dedicated considerable time to explain my case, the proposed treatment, possible side-effects, and encouraged me to share my own concerns. These were discussed frankly, and all in a way which I could understand. These meetings resulted in me having complete confidence in the treatment that was to follow. As a result of her interest in me, I feel she knows me better than my own GP, and her knowledge and expertise provides complete assurance that this was the best course of treatment to have had. This excellence is backed-up by superb Radiotherapy Equipment, operated by enthusiastic, caring staff. At present staff spend time wandering around trying to find patients by calling people's names. I feel a new "Patient Call" system (like you are given whilst waiting in restaurants) would reduce this pointless time, and maintain a higher degree of patient confidentiality. It would need a central desk at which patients could register and collect a disc, and a link between each Treatment Room and the Desk to call "Next patient". With all the remaining operation in the Unit being so slick, it seems out-of-place that this archaic method of calling/finding patients persists.

Recommend
Trust
Listening