Boots Opticians Leicester - Fosse Park

Boots Opticians Leicester - Fosse Park 2024-03-09 Person 5 5 0

I was assisted by Lisa today who took a great deal of time in making sure that I fully understood the glasses prescription that was given to me by the Optometrist. Then went out of her way to make sure that the glasses I picked out fitted me and that I was happy with the lenses been fitted to the frames. I was extremely happy with the service Lisa provided for me today.

Boots Opticians Leicester - Fosse Park 2020-10-02 Person 5 5 0

Had brilliant service until I went to pick up my glasses The young lady just handed them to me never did any check to see if they fit properly I had to return on several times each time saw a different person who adjusted but made them worse. I returned a fourth time now with headache and feeling sick. I was please I met with a very friendly kind professional young man named Gary who identified problem straight away. He went right back to basics to make sure prescription etc was correct. Boots need to know that all staff need to give the same professional service I had from Gary and Karen otherwise people will go else where

Boots Opticians Leicester - Fosse Park 2017-12-05 Person 3 5 0

They don’t answer their phone. I waited 15 minutes for a reply and then a further 15 minutes for someone to try and find the already late glasses, before giving up. Glasses should have arrived two weeks ago but telepathy appears to be the only way of finding out whether they are there or not. Did they call back and apologise that day, No. the next day, no. Within the week even, no. Not much point trying to complain as complaints are held for at least a week before anyone bothers to look at them. Complete shambles. Expected more from Boots.

Boots Opticians Leicester - Fosse Park 2017-11-09 Person 5 5 0

The preliminary tests were carried out by Jo Haydon. She was kind and efficient and explained clearly to me what was required at every stage of the proceedings. My eye test was carried out by Hamel Bhundia. He put me at ease and explained exactly what was happening and the results at each stage of the examination. I have complete confidence in him.

Boots Opticians Leicester - Fosse Park 2017-11-06 Person 5 5 0

service was friendly and very helpful as usual we dealt with ellen ,we always like to see ellen as nothing is too much trouble and we see her as friend both myself and my wife send many thanks