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21st October 2017


I couldn't book an online appointment had to ring store and dealt with someone who clearly had difficulty hearing me and I spent the best part of 5 minutes repeating my details. Your glasses range is very limited and felt the staff member who was supposed to be helping me choose kept pushing me towards your very expensive range and she didn't even ask my budget. I want a personal service and honest advice about what would suit my face shape and this is the second time I have purchased glasses and felt it was very lacking. I eventually chose a pair which quite frankly not sure I even like just to ensure I had the prescription filled. The only reason I go to boots is for the optician as I feel they are very good and a thorough eye health check is done. I feel this will be the last time I purchase through boots. Shame really extend your range and the selection service and you could redeem yourselves.

Recommend
Appointment
Staff
Clear Recommendation