Boots Opticians Ely

Boots Opticians Ely 2017-09-05 Person 5 5 0

A thorough test relevant to my specific needs. Could have gone just a little slower at times.

Boots Opticians Ely 2017-09-03 Person 5 5 0

Professional and efficient service 100% customer satisfaction Eye check was very thorough and optometrist helped by referring me to my local eye clinic for further testing relating to a tear duct blockage On picking up my glasses - the fit was checked and they arrived within a week Very happy Thank you

Boots Opticians Ely 2017-08-27 Person 4 5 0

I was impressed with how the eye test was conducted and that the staff took me to a different branch to find out which style of glasses would be right for me. I was less impressed that there were no examples of bi focal s for me to see as I was sceptical about the eventual appearance of them. Examples could be made available maybe? I was also shocked at the prices quoted for bi and vari focals. My last pair of varifocals (from a different retail chain) were £99 - yet Boots quoted me £450 - I took the decision to get bi focals because of the price. How can glasses cost such different amounts? It was not made aware at any time that I could have taken my prescription elsewhere in order to purchase cheaper glasses. I was also informed that I was suffering from dry eyes and advised to get some drops - I mentioned this to the dispenser which was acknowledged but it was not until I returned home that I realised this had been overlooked. I cannot fault the patience of (MEB) the staff member who dealt with me, (I find choosing glasses a particularly difficult experience) as she clearly wanted me to find frames that I would be happy with.

Boots Opticians Ely 2017-08-22 Person 5 5 0

Angie, at your Boscombe branch, put my four year old daughter at ease as this was her first eye test. She made the experience fun and it made the time go so quickly that my daughter did not want it to end. Angie certainly is an asset to the company as she is so cheerful and her customer service is excellent, whether you are old or young! We observed her interact with a lady customer before our appointment. We will definitely book an appointment with her again.

Boots Opticians Ely 2017-08-20 Person 5 5 0

Listened my concerns & tested my eyes further to give me a thorough conclusion. Plus advice about when to get my toddler's eyes tested for the first time.