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27th February 2021


I sat in a small waiting area prior to my eye test. Socially distanced from one other man. However I was horrified when he was called in and and someone else was immediately shown to his seat before it was cleaned or disinfected. I felt very uncomfortable wondering if my seat was clean. The eye test was fine and the optometrist was professional. While I was waiting to pay for my eye test I realised the prescription I had been given wasn’t mine but someone else’s. They printed mine off and I left. When I got home I realised the prescription wasn’t signed or dated and my daughter had to return the following day to get it sorted. Today I have been emailed a feedback survey from Boots but it’s impossible to download which leads me to believe they never receive any negative feedback ! I will not be using Boots Opticians in Chichester again

Recommend
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Appointment
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Staff
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Clear Recommendation
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