Boots Opticians Canterbury

Boots Opticians Canterbury 2023-08-30 Person 5 5 0

The eye test was very punctual, professional and 100% satisfactory for my particular needs. In addition I had my Zeiss varifocal glasses rebuilt, due to a domestic accident. Fran, the Canterbury staff member who did the work, was very helpful and completed the task extremely well, with perfect results.

Boots Opticians Canterbury 2022-03-11 Person 5 5 0

Staff very helpful… thorough eye health check the best I have received anywhere. Excellent optometrist explained things fully to me. Assistance in purchasing lenses..nice that I was listened to without giving a pushy sale. Highly recommend.

Boots Opticians Canterbury 2022-01-07 Person 2 5 0

Myself and my wife spent approx £900 in your store , wife glasses no problem. Came to me girl lost my glasses had to go back in 3 times in all second time try to tell me l order metal rims which I didn’t, 3rd time try to sort it even the manager could not in the end got pair free you think ok . Had my glasses 3 months drop then on the kitchen floor which is not hard whole arm snap away phone Canterbury girl was very rude told me I would have to buy some more . I will never shop in that branch ever again terrible service

Boots Opticians Canterbury 2020-05-27 Person 2 5 0

I am very disappointed that Boots Opticians, where I have been a customer for years, just closed their doors during the Lockdown and don't demonstrate any duty of care to their patients. I needed a tiny screw putting back in my glasses but Boots' website's answer is: 'sorry we're closed. Go to a branch 30 miles away, they are a franchise and they're open'. Absolutely not good enough. I was passing today and all the lights were on so I thought it was open. Actually not, but a very nice lady, Georgia, a Hearing aid person - very kindly mended my glasses for me. Good on her but Shame on you Boots.

Boots Opticians Canterbury 2019-11-02 Person 1 5 0

Went to Boots in Whitefriars, Canterbury today. Hideous experience! I am part of the Boots Reward Scheme and pay monthly towards eye tests/lenses etc. The weather today has been awful and the roads were dangerous. Also, parking was difficult. I arrived (they said) 15 minutes late. It was nearer ten! Anyway, I apologized for being late and explained about the traffic. The receptionist proceeded to tell me that as I was late my appointment was cancelled and I would have to make another one. On every other appointment I have been to I have arrived early and my reason for being late was obvious. However, this is not the specific reason for writing this - it is to report the way I was spoken to by the receptionist. She was rude and dismissive. I have generally had very good service from the team there and was taken aback. I pay for a service and just this once was late and I was spoken to in a very dismissive manner. I completely understand that when someone is late this has a knock on effect and I was prepared for them to say that I may have a wait. Fair enough! But this was not an option. I asked for the manager and he was also very rude and confrontational. I will be raising these matters with their head office. I will also be raising other concerns I have about the competency of the two of the members of staff there, from a previous experience. I have now terminated any business with them and will be going nowhere near the place again!