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Boots Opticians Cambridge - Lion Yard
2017-05-23
Person
3
5
0
23rd May 2017
The optometrists upstairs was kind, caring and very professional.
The staff downstairs was inexperienced, inattentive and ignorant of my special needs.
The staff manager had the patience to discuss things with me in a quiet room after several failed attempts, and I left less upset, but the whole experience was unnerving and I will not return. Also I will not recommend Boots opticians to my blind friends. The minimum you can do about patients with special needs is to provide the space and privacy they need to do their business. I felt rushed and disrespected by the staff downstairs. I hope the excellent management will seek to improve things. You need to allocate more experienced staff for your special needs customers.