Mrs Lois Delchar

Written by a patient at Queen's Hospital

A warm welcome from Lois the day, made me feel at ease and explained everything clearly. Excellent all round service.

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Listening

Written by a patient at Queen's Hospital

Following a very bad Road Traffic Accident, I found Lois to be so kind , gentle and a credit to the NHS, would have rated higher had there been more Stars , thankyou

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Listening

Written by a patient at Queen's Hospital

It was so refreshing to be treated with kindness respect and absolute dignity. The experience was engaging and I was made to feel very comfortable and reassured that I had absolute control. This Nurse led service is an absolute credit to the Nursing profession.

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Listening

Written by a patient at Queen's Hospital

Excellent manner, put me at ease, listened to concerns, caring, friendly, professional.

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Listening

Written by a patient at Queen's Hospital

I went to Queen's yesterday for a hysteroscopy and had been dreading this invasive procedure. Lois set me at ease immediately, explained clearly what was going to happen and introduced me to the rest of the team, Adi and Fanoulla. Bearing in mind how undignified and uncomfortable a hysteroscopy is, I can honestly say that I was relaxed by their attentiveness and friendliness. Lois apologised for saying my name "too much" but it really made me feel like a person and not just another procedure to be got through to meet targets. I was seen on time (to the minute), never felt rushed and felt completely safe. I cannot praise Lois highly enough. I have never had such a positive hospital experience before. Thank you, Lois (and the gang).

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Listening