iWGC PRIVACY NOTICE
(FOR RATINGS AND REVIEWS ON THE PUBLIC WEBSITE)
CONTENTS
You can use the headings below to go straight to a section you’re interested in.
If you would like to download a copy of this notice, you can get it here.
- Introduction
- How we collect your information and what we do with it
- Giving us permission to collect your information
- Taking care of your information
- How long we keep your information
- Your rights
- You do not have to provide us your personal data
- Links to other websites
- Complaints and enquiries
- Changes to this privacy notice and your personal data
1. INTRODUCTION
Hello, we are iWGC Limited and we are responsible for this website. Thank you for visiting and for reading our privacy notice.
If you do not understand anything within this Privacy Notice, please ask a parent or guardian for help.
When you use our website, we may collect some pieces of information about you. This notice is important as it explains what kind of information we collect and what we do with it.
It also explains your rights to find out what information we hold about you, check it is all correct and ask us to delete it. You can find out more about your rights in section 6.
This privacy notice is for:
- Patients and members of the public who are under 18 years old who provide us with a rating, review or feedback for our website: www.iwantgreatcare.org
- Carers under 18 years old of any patient who provides us with a rating, review or feedback for our website: www.iwantgreatcare.org
This privacy notice does not apply to:
- Clinicians who are rated or reviewed on our public website;
- Patients and members of the public over 18 years old who provide us with a rating, review or feedback for our public website or require to be connected or a healthcare professional or provider;
- Parents and guardians of any patient or member of the public who provides us with a rating, review or feedback for our public website;
- Family members of any patient or member of the public who provides us with a rating, review or feedback for our public website;
- Our current or former employees’ or workers’ personal data or personal data of job applicants; or
- Personal data of our suppliers (if they are individuals) or of individual contacts at organisations who are our customers, suppliers or prospects.
2. HOW WE COLLECT YOUR INFORMATION AND WHAT WE DO WITH IT
We collect some information about you when you, or someone acting on your behalf, gives us a rating, review or feedback on the care you’ve been given. We do this so that we can check the review is genuine and make sure our website is as helpful as possible to others.
The sort of information we collect and how we use this information is listed in the table below.
The legitimate interests of the public in having access to reliable information about clinicians, other healthcare professionals, hospitals, clinics, GPs’ practices, dentists’ practices, pharmacies, hospices, nursing homes, other healthcare providers, medicines, treatments and wheelchair providers
The legitimate interests of clinicians, other healthcare professionals, hospitals, clinics, GPs’ practices, dentists’ practices, pharmacies, hospices, nursing homes, other healthcare providers, and wheelchair providers in the public having access to reliable information
The legitimate interests of the public in having access to reliable information about clinicians, other healthcare professionals, hospitals, clinics, GPs’ practices, dentists’ practices, pharmacies, hospices, nursing homes, other healthcare providers, medicines, treatments and wheelchair providers
The legitimate interests of clinicians, other healthcare professionals, hospitals, clinics, GPs’ practices, dentists’ practices, pharmacies, hospices, nursing homes, other healthcare providers, and wheelchair providers in the public having access to reliable information
The legitimate interests of the public and organisations in the healthcare and pharmaceutical sectors in having access to those results
The legitimate interests of the public and organisations in the healthcare and pharmaceutical sectors in having access to those results
To publish information about hospitals, wards, clinics, GPs’ practices, dentists’ practices, pharmacies, hospices and nursing homes
The legitimate interests of clinicians, other healthcare professionals, hospitals, clinics, GPs’ practices, dentists’ practices, pharmacies, hospices, nursing homes, other healthcare providers, and wheelchair providers in the public having access to information
The legitimate interests of the public in having access to information about clinicians, other healthcare professionals, hospitals, clinics, GPs’ practices, dentists’ practices, pharmacies, hospices, nursing homes, other healthcare providers, medicines, treatments and wheelchair providers
The legitimate interests of clinicians, other healthcare professionals, hospitals, clinics, GPs’ practices, dentists’ practices, pharmacies, hospices, nursing homes, other healthcare providers, and wheelchair providers in the public having access to information
The legitimate interests of the public in having access to reliable information about clinicians, other healthcare professionals, hospitals, clinics, GPs’ practices, dentists’ practices, pharmacies, hospices, nursing homes, other healthcare providers, medicines, treatments and wheelchair providers
The legitimate interests of clinicians, other healthcare professionals, hospitals, clinics, GPs’ practices, dentists’ practices, pharmacies, hospices, nursing homes, other healthcare providers, and wheelchair providers in the public having access to reliable information
The legitimate interests of the public in having access to reliable information about clinicians, other healthcare professionals, hospitals, clinics, GPs’ practices, dentists’ practices, pharmacies, hospices, nursing homes, other healthcare providers, medicines, treatments and wheelchair providers
The legitimate interests of clinicians, other healthcare professionals, hospitals, clinics, GPs’ practices, dentists’ practices, pharmacies, hospices, nursing homes, other healthcare providers, and wheelchair providers in the public having access to reliable information
Criminal convictions and offences: We do not collect any data about criminal convictions and offences.
Combined Data:We collect, use and share combined data such as demographic data for any purpose, including research and data analysis.
Combined Data may be derived from your personal data but is not personal data because it does not identify you.
There are some special types of information that we also collect to help us improve our services, but these details are never used to find out who you are. They include:
The legitimate interests of the public and organisations in the healthcare and pharmaceutical sectors in having access to those results.
The legitimate interests of the public and organisations in the healthcare and pharmaceutical sectors in having access to those results.
The legitimate interests of the public and organisations in the healthcare and pharmaceutical sectors in having access to those results.
We also collect some technical information about the device you’re using (like your mobile phone, tablet or laptop) and where you are when you visit our website. We do this by using something called ‘cookies’ to find out how many people are using our website and which parts they are looking at. This information is never used to find out who you are. Please read our cookie notice to find out more.
3. GIVING US PERMISSION TO COLLECT YOUR INFORMATION
When you leave a review, we point you to this Privacy Notice which explains what we do with your information. By leaving a review you are accepting our terms and conditions.
We will usually only use your information for the reason we first collected it. If we would like to use it for a different reason, we will contact you to explain how and why we would like to use it and ask for your permission again.
Sometimes, we might need to share your information with others, but if this is for a different reason than you have already agreed to, they will contact you to ask for your permission.
You always have the right to say no, or to change your mind if you have already given us permission.
4. TAKING CARE OF YOUR INFORMATION
We take good care of your information and make sure that it can’t be accidentally lost, used or accessed in the wrong way, changed or shared.
We only let people see your information who really need to. They follow our instructions carefully and are expected to treat your information with care.
If we think that any of your information has been shared in the wrong way, we will tell you about it as quickly as possible and also contact the Information Commissioner’s Office, which we have to do by law.
5. HOW LONG WE KEEP YOUR INFORMATION
We will keep your information for the shortest time possible. We always think about the type of information we have collected and any risk to keeping it before deciding how long to keep it for.
If we have information that can’t be used to find out who you are, we can keep this for as long as we feel is needed.
To find out more, you can ask to see a copy of our ‘data retention policy’ by emailing our Data Protection Officer at dpo@iwantgreatcare.org.
You can also ask us to delete your information in some cases. Please see section 6: Your Rights.
6. YOUR RIGHTS
In certain circumstances you have the right to:
- Ask if we are keeping and using any of your information, and to see all the information we have collected about you
- Ask us to update any information we have about you that isn’t correct
- Ask us to delete all of your information
- Ask us to stop using your information temporarily, or completely
- Ask us not to use your information to advertise our services to you
- Change your mind about letting us use your information
- Ask us to pass the information we have collected about you to someone else
If you would like to do any of this, please email our Data Protection Officer at dpo@iwantgreatcare.org.
We’ll try to answer your request within a month, but it may take us a little longer at times. Normally you won’t have to pay to see your information.
7. YOU DO NOT HAVE TO PROVIDE US WITH YOUR PERSONAL DATA
You do not have to give us any data. If you do not give us data which we need to provide a service or to verify your identity, then we may not be able to provide that service to you or help you to exercise your rights.
8. LINKS TO OTHER WEBSITES
Our website may include links to other websites and applications. Clicking on those links may let other organisations collect or share information about you.
We don’t control those websites and we’re not responsible for their privacy policies or statements. If you visit another website, please make sure you check its Privacy Notice or statement to find out how it uses your information.
9. COMPLAINTS AND ENQUIRIES
We take all complaints very seriously. If you think we have collected or are using your information in the wrong way, please let us know straightaway.
This Privacy Notice only gives a summary of how we collect and use of your information. Please contact us if you would like to know more.
You can email our Data Protection Officer at dpo@iwantgreatcare.org, or write to them at Suite 16, Cromwell Business Centre, Fairfax House, Cromwell Park, Banbury Road, Chipping Norton, OX7 5SR.
You also have the right to make a complaint about the way we have used your information to the UK Information Commissioner’s Office (the ICO) at The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or www.ico.org.uk. Or, if you are in the European Union, you can make a complaint to the people responsible for information security in your country.
Please give us a chance to get back to you about your complaint before you contact the ICO or any other data protection authority.
10. CHANGES TO THIS PRIVACY NOTICE AND YOUR INFORMATION
We keep this Privacy Notice under review. It was last updated on 30th June 2021.
It is important that your information is correct and up to date. Please let us know if your information changes.