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Written by a patient
13th February 2016


I attended Ambulatory Care on a Thursday evening directly from my GP who was concerned that I was developing Lymphadenitis and Cellulitis in my leg. I was advised to take some toiletries and overnight clothes as it was likely I would have to be admitted. On arrival I was seen very promptly by a nurse and the Consultant on duty who took blood tests to determine the best antibiotics for my infection and to see how badly I was affected. These came back within half an hour, the correct medication was obtained and an IV started to infuse them. This took about 45 minutes after which I was allowed to return home with detailed instruction as to what to do should I feel more ill and another appointment for 9.30am the next morning. Basically this procedure was repeated daily for five days with bloods being taken to check that the infection was subsiding and I was also given blood thinning injections to prevent the possible formation of blood clots. On the Sunday my leg swelled alarmingly and I was given an out of hours appointment at the on call GP service located in A&E. It was Sunday evening and the place was packed, as expected, with A&E patients, some of whom decided after a long wait that whatever they had come for could wait until the morning and their GP. So obviously neither an accident nor an emergency. However we were seen within five minutes of our appointment and reassured that it would be ok to wait until our next appointment the following morning back in Ambulatory Care as I had been given the blood thinners as a precaution. The short story is that I was able to go onto a very high dose oral antibiotic with a review, on another Saturday morning, back on the unit. Throughout the care given by the nurses, health assistants and the on duty Consultant Doctors was exemplary. There was nothing that could have been improved. They kept me out of hospital whilst providing an equivalent level of care. I was dreading having to stay in hospital; it is, with the best of intentions, a boring, noisy and stressful environment. A true example of a 24/7 NHS. This must be the future. An amazing level of care delivered by every member of staff who explained everything, such as the meanings of my blood results, to the professional but personal manner in which they spoke to me. And most of this care happened on a weekend. I am more than happy for any of my remarks or observations being used to demonstrate how happy I am with the care given to me by the Staff on the Ambulatory Care Unit.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff