Share review of York Hospital

York Hospital 2012-11-04 Person 4 5 0

On the whole I would say that my treatment at YDH was very good hence the average 90% rating. There were however three areas that I believe with slight changes in procedure could offer significant improvement to the patient experience. 1, Each patient on my ward had suffered problems sourcing additional medication from home. In other words I arrived on the ward without any of my usual medication for asthma and high blood pressure. Despite numerous requests it took almost three days for me to get my usual meds and after four days I was still one missing. This really was down to a lack of communication between the wards concerned as I know on my first day the ward nurse had a full list of the meds required. If this was just my experience I wouldn’t mention it but as I said earlier I know that the other men on the ward had similar problems. 2, For most of the time I was in hospital I was running a high temperature. So my major concern was that I had access to a constant supply of drinking water. It was therefore a concern to me that each night our water jugs were taken away around 4am not to be returned until around 7am. When I asked I was told that the jugs had to go off to the dishwasher. Surely a better solution can be found than this. If a patient is running a fever they don’t want to be ringing their buzzer every five minutes for a glass of tepid water! 3, I don’t know what to say about the food. So I shall say nothing except that it doesn’t have to be a four letter word. In summary I felt that the doctors were brilliant. The Nursing and auxiliary teams were hard working and very good. The lady who cleaned our ward each day was a joy and my treatment and care deserved an overall 90%.