Worthing Hospital 2018-12-16 Person 1 5 0

I was admitted in the B-Zone, this was the most traumatic experience of my life. During my detention in this Ward, I was not informed about my treatment. I was placed on antibiotics, when I asked the Nurse she said I don't know I only work here. A nurse not knowing or being ignorant due to the question. The consultant comes along once not speaking to me but two his two assistants saying, he was admitted last night via A&E, has a drain in due to recent surgery, his care will be taken over by the breast team. I'm lying there not even a question to me. The breast consultant comes to see me and checked my wounds and drain site. He said that everything was fine and can be discharged. When I did ask the HCA to please ask the nurses when they suspect I would be able to go home? No answer-back. The next morning I requested again from the male HCA to please ask the Nurse what time I will be discharged, he never comes back. At 15:00 I left my room to speak to the Nurse in charge. She said no you can't go home until you are discharged by the other Dokter who admitted you. I informed her that my surgical consultant discharged me Yesterday and that I can go home. I also informed her that I will leave the Ward by 17:00 and that they need to please ensure I'm fully discharged by then, my partner will be picking me up by then. The attitude from the Nursing staff was ignorant, arrogant and not caring at all. The HCA's need more training to know how to communicate with the patient and the importance of communication. Consultants should communicate with patients, after all, if there were no patients they would not be there at all. Care for patients should be on top of the list. I had more communication from the cleaner who was friendly and ensured I had a cleaned area. There was no staff member coming into my room and asked about me the patient, the only time I had a nurse attending to me was when I rang the bell, and even then it was what do you need, nothing about how are you feel do you need anything. Can I replace the Linnen are you comfortable. My linen in 3 days was never touched by any person and o yes it was bloodstained. Where is the Nursing of patient gone to? As a professional Nurse I trained and worked 23 yrs with patients and I fell sick just to let other people know that I'm a Nurse because I don't want to be associated with that type of patient care. Shortage of Nursing does not substitute bad nursing care and if that's the argument to defend bad nursing care you might as well close down. Please remember Florence Nightinggales legacy. Since the time of Florence Nightingale, the goal of nursing has remained unchanged, namely to provide a safe and caring environment that promotes patient health and well being. Effective use of an interpersonal tool, such as advocacy, enhances the caregiving environment.