woking-community-hospital

Woking Community Hospital

Heathside Road, Woking, Surrey, England, GU22 7HS
 
743 reviews

Reviews

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Written by a NHS patient
11th October 2023


Evasive Staff Nurse, medicines left out of reach. Too slow to notice an infected would. Lacadasical care. Cleanliness of wounds etc atrocious

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Written by a NHS patient
19th September 2023


Thank you so much Nat for being my incredible physiotherapist your knowledge, expertise enthusiasm and dedication, and encouragement , positive attitude and patience have made each of the sessions fun and adventurous even when the exercises were challenging. You have truly been game changing in my recovery and I’m so grateful for the progress we made together, . You have inspired me to push through challenges and thrive for progress every step of the way . Thank you for being outstanding physiotherapist ! I wouldn’t be able to do it without your support Nat!

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Review of Alexandra Ward
4th November 2021


Bell answered quickly. Physio is very good.

Suggested improvements
Would like more time for cleaning teeth and washing. No physio at weekends, arrived on Friday waited until Monday for Physio. No TV in room and unable to go to dayroom. Would like a newspaper. 2 visits a week from family a bit restrictive.

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Review of Alexandra Ward
4th November 2021


Team were unaware Husband could not chew food, not informed in hand over from hospital. Once the wife had informed them they were very good.

Suggested improvements
Ready to go home on Tuesday but unable to put care package in place for the area they live in.

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Review of Alexandra Ward
4th November 2021


Staff - respectful and helpful.

Suggested improvements
Arrived late between 9-10pm and not given any information until the following day.

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Review of Alexandra Ward
4th November 2021


Everything I have asked for they have done, good heart and very kind. Seen to it and sorted it.

Suggested improvements
None excellent, wonderful nurses.

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Review of Alexandra Ward
4th November 2021


First stay in hospital opened eyes to what good service is. Kept informed of future home care needs. Food is excellent better than expected.

Suggested improvements
First experience nothing to compare it to.

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Written by a NHS patient
25th October 2021


My cancer spread to my lymph nodes because the lump I reported to the doctor on admission to Woking Community Hospital was not reported to anyone else or recorded in the patient notes. After discharge, I rang the local acute hospital to see where I was on the waiting list. The lump has not been reported and a referral had not been made. As a direct result of not reporting this lump and not referring me to the local acute hospital, my cancer spread further and I needed a much more radical surgery, with the excision of nearly 20 lymph nodes. My ten year survival rate estimate is poor. My prognosis is not great. My complaint was shrugged off as the doctor who admitted me claimed she didn’t remember our conversation. It’s easy to get away with matters when most patients are elderly, deaf, blind and / or confused. The problem in my case was that the discharge from the acute hospital to WCH is done so quickly nobody is available to be your witness. If your relative is admitted, check everything, ask questions and ask to speak to senior staff on at least a weekly basis. Conversations with doctors and social workers should include someone else who can be the patient’s advocate and witness in this facility.

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Written by a NHS patient
28th September 2021


Very good sessions with Ali and Claire the physiotherapists. Making a difference.

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Review of Walk in Centre
12th July 2021


In the height of COVID, the centre remained open, they took ever precaution to ensure that I and their colleagues were safe from the spread of COVID. In the hour I was there, I was not only seen by an amazing clinicians, but I was also had an X-ray done, a follow up with the clinician on the findings of that x-ray and was then referred to a consultant for further investigation. That referral came through within 3 days. An amazing service run my passionate and caring staff, thank you.

Suggested improvements
I couldn't ask for anything more from an exceptional service.

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