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Written by a patient
17th October 2020


I had an appointment for a cardiac ultrasound scan. From first person at reception, via A&E Covid-19 check, through to actual scan, no-one would expect better. First: The appointment was on a Saturday in an attempt to get ahead with workload. Second: I was rung up early in the day to ask if I would consider having my appointment early (rather than late in the day). That was better for me - but I felt no pressure to accept the offer. Third: Reception and A&E pre-entering hospital checks were friendly and efficient. Fourth: I arrived on time and was seen immediately. Fifth: The scan was done with explanations and by a person who could not have been more considerate and helpful. It is not, physically, the most attractive hospital. But that fades away against the pleasantness of the staff I interacted with. Should have mentioned the luxury of being able to park easily and without charge. A huge contrast to previous experiences in England.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff