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Whittington Hospital
2021-03-08
Person
2
5
0
Written by a NHS patient
Written by a NHS patient 8th March 2021
I was very unhappy with the way I was treated by an admin staff member in an admission team. She was rude on the phone, she was claiming she kept in touch with me when she didn't. She used COVID as an excuse, even thought I work also in NHS and respect the new regulations and difficulties that covid imposed on us. I made previous complains to PALs and only then I felt like my case was treated with respect. She made a mistake with my bookings, which in turns happened that my surgery was in private hospital which was great.