Written by a patient
11th February 2020
The receptionist in the department I was seen was quite intimidating and not very helpful. I have to explain a lot of things to him prior to listening to what I was saying.
The senior nurse in the same department doesn't have an approachable attitude. I asked her a question and she already had an answer before I finished my question. I've been in the same department 3x and her demeanor is never approachable to patients to the point that patient were talking about her. I am not sure if its the pressure in the department or just her attitude.
On my 3rd visit waiting within the waiting area, I was approached by a healthcare assistant and just said to me "come with me please". this is not even asking for my name first. She only asked me for my name when she already asked me to sit in another waiting area.
From the 1st to the last visit, I had quite an unpleasant visit in Whittington Hospital, hence the reason for giving the stars above.
I can understand the pressure we get from working in the NHS but I believe that if your attitude is already fixed, however easy or heavy your work is, you'll display the same old face unless someone will tell you about this.