Whipps Cross University Hospital

Whipps Cross University Hospital 2019-08-11 Person 5 5 0

The whole team was excellent but I would particularly name Dr Masud. I was very poorly and frightened but glen bloods and urine quickly and when the results came diagnosed, reassured, given treatment and released. Thank you

Whipps Cross University Hospital 2019-08-02 Person 4 5 0

very long waiting time but get seen to eventually

Whipps Cross University Hospital 2019-07-15 Person 5 5 0

Very satisfied with all the services provided and the lovely staffs

Whipps Cross University Hospital 2019-07-15 Person 5 5 0

I had an excellent experience. My midwives Rachel and Sandra were lovely and made me feel relaxed and comfortable giving birth. They were very encouraging and supportive and my birthing experience that much better.

Whipps Cross University Hospital 2019-07-15 Person 5 5 0

I have no comment

Whipps Cross University Hospital 2019-07-14 Person 4 5 0

I have no comment

Whipps Cross University Hospital 2019-07-02 Person 1 5 0

My Mother was taken to Whipps Cross Hospital, as there was a build-up of patients at the hospital, which she usually attends (North Middlesex Hospital). My Mother on arrival at Whipps Cross Hospital was initially booked in/assessed in the "PITSTOP 1" cubicle. A Somewhat unfortunate name, however as longs as the care you are receiving is Very Good this should not matter. From here my Mother was asked to sit in what I believe is termed the Emergency Assessment area. Another cubicle with 5 chairs, which became somewhat full to say the least. As my Mother has a long-standing heart condition, she was to have an ECG and blood tests. So, we waited in this area and nothing further happened. Therefore, I went to the desk where the nurses were situated and confirmed my Mother’s name etc and confirmed she was having further symptoms again regarding heaviness in the chest area and requested confirmation as to when the blood tests and the ECG would be done as we had been waiting for some time. In addition, I confirmed that a wrist arm band had not been put on my Mother for identification purposes etc. Only after this conversation did two nurses begin to hurriedly ask my Mother into another cubicle for the ECG and blood test to be done. After this My Mother was again asked to take a seat in the cubicle next door where she had originally been sitting, but still nothing was done regarding the identification armband. In view of this, I spoke with another Nurse and explained the situation and this Nurse confirmed my Mother should have an identification are band and she was going on her break but would see to it when she returned. I didn't see the Nurse again after this, but still no identification arm band was forthcoming. We then waited another 2.5 hours and I spoke with the Lady at the reception desk again and asked if the blood tests had come back. The Lady confirmed the blood tests were back and my Mother was the next patient to be seen by the Doctor. Again, we waited and waited and still nothing happened. I then approached the reception desk again and spoke with a Nurse and asked for confirmation as to what was happening in view of what we had been advised. This Nurse didn't really seem to be that interested and therefore, I asked to see the Matron. I was advised the Matron only works from 0900am to 5.00pm. Hence, I requested to speak with the person in charge, who I was advised would be the "Nurse in Charge" so I requested to speak with this Nurse. Eventually at 11.00am my Mother saw a Doctor who was very good, and we confirmed the situation as stated above and he apologised and confirmed they had been very busy. However, from what we had stated he confirmed he would raise these issues as RED Flags for the department. After having another blood test and seeing another Doctor, who was very good my Mother was discharged after 12.00am. Whilst, I understand A&E Departments and hospitals in general are busy at the best of times, I have to say I have never come across anything like this before. I would also add that while we were sitting waiting to be seen the original ambulance crew who brought my Mother to the hospital came in with another patient and they had to approach the reception desk in A&E and a Doctor to establish what was happening. So, from arriving in Whipps Cross Hospital at 6.45pm up to 11.00pm not one Nurse, Doctor, Healthcare Assistant approached my Mother, I had to do all the chasing up, otherwise we might still be there. Even the tea lady came in and wheeled her trolley halfway up the other side of the department and back down and out of the department (a cup of tea would have been nice). Also, to add insult to injury and having specifically asked to see the "Nurse in Charge" this individual still did not come and see me regarding my Mothers care. So, I can only assume wrongly or rightly they aren't interested or do not care. I have experienced care in a number of other hospitals, and it has always been very good, yes there may be the slight problems/issues, that arise but nothing like we experienced in Whipps Cross A&E Department

Whipps Cross University Hospital 2019-06-12 Person 2 5 0

A chronic (staff shortage) illness which NSH is suffering it’s not easy to cure! I have suffered PE twice in the last 7 years, the last one was severe and very scary. When I walked in to the A&E last night my medical history wasn’t ignored, after informing the reception staff that I was vomiting blood throughout the day, therefore I was taken straight trough. A nurse did some initial checks (blood pressure, temperature etc) and requested an X-ray, blood tests and ECG test. Once the blood was taken and the ecg was done, I was taken to do the x-ray. When I was done I was left to my own destiny, so I sat down on the floor as I was not feeling well. I could not go back to the A&E ward considering that you need a special card to open doors. A nurse from x-ray department told me to follow the “Way Out” narrows and once I’m at the main entrance to ask to be let back into the A&E ward!?! I can’t blame the person who showed me the way to the x-ray department for not waiting for me until I’ve finished, to take me back. A&E staff were running around like headless chickens, you can see much they are struggling to cope with the volume of patients coming in! I somehow manage to make my way back to A&E (bare in mind that earlier I was asked to remove all my clothes and was only given a typical hospital pyjama to wear while I am checked out), to be told to sit down and wait. Three and a half hours I was sitting there, feeling cold, not having anything to drink, and most importantly, no one came to me to tell me anything, it was when I decided to request for the needle to be removed from my arm in order for me to go home! It was almost 1am at the time, more than 6 hours after I walked into A&E! I needed hospital help three times in the last 15 years. This last experience cannot be compared to the previous two considering that it was far the worst. I would like to make it clear, I have no hard feeling towards the NSH stuff that looked after me yesterday. It is very sad and it makes me feel angry to see them struggle to help people who are in need of urgent medical attention! Those who have the tools to help the NSH and do nothing, I can only say; “shame on you”!! Thank you.

Whipps Cross University Hospital 2019-06-11 Person 4 5 0

I gave birth at Whipps Cross ten days ago. It was a very protracted labour and complex delivery but I felt we received exceptional care, both physically and emotionally, throughout our stay there. Both doctors and midwives were caring and compassionate and kept us informed of our choices throughout. After our son had trouble latching we received huge support from the staff on the postnatal ward and the infant feeding specialist. The midwife who came on shift the day we went into surgery for a Caesarian was exceptional, and after a very traumatic time was able to offer us comfort and reassurance when we needed it most. We wouldn’t hesitate to have another baby there again in the future.

Whipps Cross University Hospital 2019-05-27 Person 5 5 0

Hi , I was advised by 111 to visit the urgent care centre due to very high fever vomiting and outrageous trembles and the inability to breath properly , all the staff that dealt with me was great but in perticular a Dr which I did not get the name of due to my health , he was working at station 1 in the a and e/ urgent care centre at 10.15 pm on the 26 th may 2019 and looked like in his late 20’s, as a patient the way he dealt with me at my time of need re assured me I was at the right place getting help, he had a very positive attitude towards his team and also the patients, I would very much like for him to get some sort of credit whether it is a kind word from a senior , I think he may have been a team leader, as many nurses were coming to him. Great job , need more staff like him in the NHS , Thanks