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Written by a patient
10th December 2019


I was told to attend at 7 am. Eat nothing 2am and drink nothing after 6 am. My surgery is not before 2.30 pm at the earliest. I was expected to sit and wait in the discharge waiting room for over 7 hours. The consultant and surgeon came early to kindly speak to me and assigned me to a cubical to change to be examined. The nurse in charge came later and stated I will have to change back in to my clothes as the cubicle is needed. Why do patients have to suffer the inconvenience of a bad organisation? I was told its because the surgeons have to work flat out through the day and once they go in to theatre they can not come out. This I hope is not the case. They should be allocated safe resting time. Afternoon list patients should not be made to suffer the consequence of a bad, thoughtless, careless, unsafe and detached organisation.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff