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Written by a family member
11th January 2020


We came into A&E with my 16 year old who was in a lot of pain. I saw the posters in the waiting area asking us to advise staff if you were in pain so you could be helped. So we told the staff at the desk and asked for pain relief only to be told we’d have to go into A&E. when we went to majors I again asked for pain relief for her to be told not until she had been triaged. So if the policy is not to give pain relief until someone has been triaged, why do you have the posters in the waiting area, it only served to wind me up when we couldn’t get pain relief for someone in agony.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff